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This job advert has expired and applications have closed.
telesales advisor
| Posting date: | 18 March 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £23,000 plus commission OTE £32,000 |
| Hours: | Full time |
| Closing date: | 02 May 2025 |
| Location: | North London, W4 5YT |
| Company: | Norton Way Group Ltd |
| Job type: | Permanent |
| Job reference: | 688 |
Summary
Job Advert
Role: Telesales Advisor
Salary: OTE up to £32,000 per annum
Location: Chiswick Honda, 4 Power Road, Chiswick London W4 5YT
A bit about us:
Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth,
development, and a commitment to excellence. We have been a leading automotive group in Letchworth for 35 years. Norton Way is a
subsidiary company of Marubeni Auto Investment (UK) Limited and Marubeni Corporation (Tokyo).
We've cultivated a culture of innovation, service, and dedication to our customers.
Norton Way Group spans 7 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a
diverse range of leading automotive brands, including Honda, Kia, Nissan, Mazda and Peugeot, and an award-winning corporate
department.
Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff. Together, we drive success,
celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.
What you will be doing:
* Market and actively sell group products, to ensure that targeted Sales and profits are achieved
* Update and maintain the group’s CRM accurately following set procedures
* Contact all customers due for warranty recalls on the manufacturer databases
* Ensure any customer complaints/disputes are handled professionally and swiftly
* Action Lex/1Link booking requests to the agreed procedures and time scales
* Promote sales of accessories and service packages and upsell these products wherever possible, to meet agreed targets.
What we need from you:
* Previous experience working in a call centre or sales role is preferred, motor trade experience would be an advantage
* Excellent written and verbal communication
* Committed to delivering exceptional customer service
* Computer literate, including MS Office packages
* Some knowledge of the Motor trade would be an advantage
* Be self-motivated, work well with a team, with a flexible approach to work
What we are proud of:
We are incredibly thrilled to announce that Norton Way Group has achieved Great Place to Work Certification 2024. Norton Way
Group have achieved this award for the third consecutive year in a row.
In October 2024 we were awarded the respected AutoTrader New Car Retailer of the Year, something we are immensely proud of
achieving.
We are overjoyed to announce yet another Great Place to Work certificate. In September 2024, we were presented with the UK’s Best
Workplace in Retail, Hospitality & Leisure 2024 certificate.
In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and
supportive environment.
Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.
Join us on a journey where success is celebrated and built upon a foundation of inclusivity & well-being.
Role: Telesales Advisor
Salary: OTE up to £32,000 per annum
Location: Chiswick Honda, 4 Power Road, Chiswick London W4 5YT
A bit about us:
Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth,
development, and a commitment to excellence. We have been a leading automotive group in Letchworth for 35 years. Norton Way is a
subsidiary company of Marubeni Auto Investment (UK) Limited and Marubeni Corporation (Tokyo).
We've cultivated a culture of innovation, service, and dedication to our customers.
Norton Way Group spans 7 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a
diverse range of leading automotive brands, including Honda, Kia, Nissan, Mazda and Peugeot, and an award-winning corporate
department.
Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff. Together, we drive success,
celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.
What you will be doing:
* Market and actively sell group products, to ensure that targeted Sales and profits are achieved
* Update and maintain the group’s CRM accurately following set procedures
* Contact all customers due for warranty recalls on the manufacturer databases
* Ensure any customer complaints/disputes are handled professionally and swiftly
* Action Lex/1Link booking requests to the agreed procedures and time scales
* Promote sales of accessories and service packages and upsell these products wherever possible, to meet agreed targets.
What we need from you:
* Previous experience working in a call centre or sales role is preferred, motor trade experience would be an advantage
* Excellent written and verbal communication
* Committed to delivering exceptional customer service
* Computer literate, including MS Office packages
* Some knowledge of the Motor trade would be an advantage
* Be self-motivated, work well with a team, with a flexible approach to work
What we are proud of:
We are incredibly thrilled to announce that Norton Way Group has achieved Great Place to Work Certification 2024. Norton Way
Group have achieved this award for the third consecutive year in a row.
In October 2024 we were awarded the respected AutoTrader New Car Retailer of the Year, something we are immensely proud of
achieving.
We are overjoyed to announce yet another Great Place to Work certificate. In September 2024, we were presented with the UK’s Best
Workplace in Retail, Hospitality & Leisure 2024 certificate.
In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and
supportive environment.
Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.
Join us on a journey where success is celebrated and built upon a foundation of inclusivity & well-being.