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Developer Services Case Handler
| Posting date: | 01 April 2025 |
|---|---|
| Salary: | £26,984 per year |
| Hours: | Full time |
| Closing date: | 01 May 2025 |
| Location: | Slough, Home Counties, SL3 6EY |
| Company: | Morrison Data Services |
| Job type: | Permanent |
| Job reference: | 56259416 |
Summary
About The Role
M Group
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
M Group Water
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our Developer services - our developer services team connects water and wastewater services, installs lateral drains, and enables new developments access to vital water and wastewater services.
Want to be a part of it?
What will you be doing?
As a Case Handler, you'll be making sure that all customers involved in the Developer Services project are dealt with in an effective, accurate and timely manner. You'll provide support to the Customer Experience Team in the daily functions of the department; ensuring that all tasks are completed; handling inbound and outbound calls, owning complaints through to resolution and other duties where required.
We'll also need you to maintain ownership of any customer issue through to resolution, ensuring the system is kept updated with quality notes. Accurately capture data from calls to support the management team in the production of reports and prioritise and manage your own workload to ensure successful resolution of issues within the timescales of the Service Level Agreement.
You'll be required to identify and escalate priority issues to the Customer Experience Manager/Team Leader. You'll need to commit to building and maintaining good working relationship with other teams, such as Planning, Operations, Street works, and Call Centre.
What you’ll bring
- Do you have experience in a customer service environment and complaint management?
- Are you clear and confident on the telephone?
- Are you a team player with strong interpersonal skills?
- Do you have proven IT skills particularly MS Word, MS Excel?
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers;
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend – get rewarded for introducing people to us!
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
#MGroupW
About The Company
M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.
At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.
M Group
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
M Group Water
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our Developer services - our developer services team connects water and wastewater services, installs lateral drains, and enables new developments access to vital water and wastewater services.
Want to be a part of it?
What will you be doing?
As a Case Handler, you'll be making sure that all customers involved in the Developer Services project are dealt with in an effective, accurate and timely manner. You'll provide support to the Customer Experience Team in the daily functions of the department; ensuring that all tasks are completed; handling inbound and outbound calls, owning complaints through to resolution and other duties where required.
We'll also need you to maintain ownership of any customer issue through to resolution, ensuring the system is kept updated with quality notes. Accurately capture data from calls to support the management team in the production of reports and prioritise and manage your own workload to ensure successful resolution of issues within the timescales of the Service Level Agreement.
You'll be required to identify and escalate priority issues to the Customer Experience Manager/Team Leader. You'll need to commit to building and maintaining good working relationship with other teams, such as Planning, Operations, Street works, and Call Centre.
What you’ll bring
- Do you have experience in a customer service environment and complaint management?
- Are you clear and confident on the telephone?
- Are you a team player with strong interpersonal skills?
- Do you have proven IT skills particularly MS Word, MS Excel?
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers;
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend – get rewarded for introducing people to us!
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
#MGroupW
About The Company
M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.
At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.