Resident Liaison Officer
| Posting date: | 31 March 2025 |
|---|---|
| Salary: | £28,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 30 April 2025 |
| Location: | PE13 |
| Remote working: | On-site only |
| Company: | ARC (Norwich) Ltd |
| Job type: | Permanent |
| Job reference: | RLO-Wisbech-432771 |
Summary
Job Title: Resident liaison Officer
Job Type: Permanent
Location: Wisbech
Salary: £28-30k per annum
Are you a Resident Liaison Officer looking for work?
Our client a well-known social housing refurbishment contractor responsible for the maintenance of 1000s of properties across the East, are recruiting for an experienced working supervisor to oversee the running of a busy voids and repairs maintenance programme across Wisbech and the surrounding areas. The RLO will be Site-based and may be required to fulfil duties concurrently on more than one Site as required. This is a full-time permanent role.
Responsibilities of a Resident Liaison Officer:
• To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments.
• Understand the works, programme and scope of works.
• Provide site reports and updates for client and site management.
• Prepare and distribute all communications to residents.
• Establish a resident’s charter, maintain files, keep a log of complaints and any query’s that would come in.
• Compile, devise and implement procedures and administration to compliment your role.
• Be available for residents’ meetings, and meetings with the client as and when.
• Site meetings
• Housing officers, estate developments or joint management board meetings.
• Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process.
• Letter process for the neighbouring property’s explaining all works.
• Regular checks on residents throughout the day and the end of the working day
• Any claims, compensation and complaints are dealt within a time scale and with care.
Desirable Experience of a Resident Liaison Officer:
• Occupied refurbishment knowledge
• Health & Safety knowledge
Qualifications & Skills of a Resident Liaison Officer:
• Excellent communication skills, both written and verbally
• Customer care or sales background
• Able to work on own initiative and devise system to suit role.
• Ability to work as part of a team.
• Willingness to work outside in a construction environment.
• Appreciation of site operatives
• To work/Liaise with local schools, community leaders, youth workers and police.