Customer Support Agent
| Posting date: | 31 March 2025 |
|---|---|
| Salary: | £27,000 per year |
| Hours: | Full time |
| Closing date: | 30 April 2025 |
| Location: | Newark, Nottinghamshire |
| Remote working: | On-site only |
| Company: | Future Prospects Group Ltd |
| Job type: | Permanent |
| Job reference: | FP37985 |
Summary
Customer Support Agent
Newark, Full or Part Time, Permanent
£27,000 per annum.
We are recruiting for a Client who are expanding their team and seeking like-minded, enthusiastic and professional individuals seeking a new opportunity within Customer Support. You will be providing excellent service via telephone, live chat and e-mail as well as using a number of systems.
The Role
As Customer Support Agent, your role will involve:
Handling incoming enquiries
Supporting tickets and amending details
Responding to customer requests
Loading data with excellent attention to detail
Working closely with other departments including Finance, IT, Business Development and Marketing
Creating and maintaining excellent customer relationships
Keeping CRM up to date and accurate
Handling customer complaints
The Candidate
An ideal Customer Support Agent candidate will possess the following:
Exceptional attention to detail
Previous experience of Microsoft Office (particularly Word and Excel)
Ability to learn multiple bespoke systems (training provided)
Excellent communication skills
Experience within a similar Customer Service position would be advantageous
A Customer Support Agent will be required to us MS Excel to a high level – vlookups and data manipulation knowledge is desirable
The Benefits
28 days annual leave (inclusive of Bank Holidays) to increase with length of service
Subsidised café on site
Bonus day off for your birthday
Critical Illness cover
Life Insurance
Personal Health Insurance
Bonus day off for Christmas shopping
Free on-site parking
Casual office
Thank you for your interest in this vacancy and good luck with your application.
If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback
The services of Future Prospects are those of an Employment Agency.
Newark, Full or Part Time, Permanent
£27,000 per annum.
We are recruiting for a Client who are expanding their team and seeking like-minded, enthusiastic and professional individuals seeking a new opportunity within Customer Support. You will be providing excellent service via telephone, live chat and e-mail as well as using a number of systems.
The Role
As Customer Support Agent, your role will involve:
Handling incoming enquiries
Supporting tickets and amending details
Responding to customer requests
Loading data with excellent attention to detail
Working closely with other departments including Finance, IT, Business Development and Marketing
Creating and maintaining excellent customer relationships
Keeping CRM up to date and accurate
Handling customer complaints
The Candidate
An ideal Customer Support Agent candidate will possess the following:
Exceptional attention to detail
Previous experience of Microsoft Office (particularly Word and Excel)
Ability to learn multiple bespoke systems (training provided)
Excellent communication skills
Experience within a similar Customer Service position would be advantageous
A Customer Support Agent will be required to us MS Excel to a high level – vlookups and data manipulation knowledge is desirable
The Benefits
28 days annual leave (inclusive of Bank Holidays) to increase with length of service
Subsidised café on site
Bonus day off for your birthday
Critical Illness cover
Life Insurance
Personal Health Insurance
Bonus day off for Christmas shopping
Free on-site parking
Casual office
Thank you for your interest in this vacancy and good luck with your application.
If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback
The services of Future Prospects are those of an Employment Agency.