Asylum Registration Officer
| Posting date: | 31 March 2025 |
|---|---|
| Salary: | £34,000 to £35,700 per year |
| Additional salary information: | Plus AHW allowance of up to 19.9% |
| Hours: | Full time |
| Closing date: | 14 April 2025 |
| Location: | Croydon |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 396019/1 |
Summary
The Customer Services Group brings together Asylum & Human Rights, Asylum Support and Dispersal, Asylum Accommodation Centres, Resettlement Group, Passports, Citizenship & Civil Registration, Customer Operations Support Services and UK Visas & Immigration. As a major operational arm of the Home Office, we play a vital role in supporting the economy and cultural life of the UK.
The Croydon Intake Unit (CIU) primarily manages in-country asylum claims from those wishing to register their asylum claim whilst already within the UK, through an appointments-based system. Our claimants contact the Asylum Registration Appointment Line (ARAL) to book an appointment to claim asylum. During each appointment the team conduct identity checks and complete a short asylum screening interview and claimants are issued with Immigration paperwork. We also provide a walk-in service for those who are destitute, ensuring accommodation and support is provided to vulnerable claimants. We interview claimants respectfully and professionally and without bias, investigating as required to elicit all relevant information.
The main role of the Executive Officer within the CIU is to deliver a front facing operation, conducting asylum screening interviews for single adults, family units and unaccompanied asylum-seeking children, fully registering asylum claims, handling sensitive safeguarding concerns and conducting accommodation needs assessments.
You will support your managers in providing a high quality, efficient and professional service to all claimants and stakeholders, ensuring all service standards are being met.
You may have line management responsibility for Assistant Officers within your team, and will be expected to provide them with direction, guidance, and opportunities. You will contribute to identifying areas of improvement and driving forward ideas to make positive change.
You will be required to wear uniform when on duty; this will all be provided. Staff must ensure that their uniform is worn correctly, in line with uniform standards and kept clean and well presented. Uniformed staff represent their organisation at all times and should ensure that their dress and personal appearance reflects this responsibility.
Key responsibilities:
- Conducting face-to-face asylum screenings, enabling asylum claimants to register their claims at a location closest to them.
- Managing of daily workflow, ensuring claimants are being dealt with efficiently, professionally and within service standards. Liaising with duty managers should issues arise, identifying solutions and putting plans in place to rectify them.
- Identifying safeguarding concerns providing guidance and support when required.
- Supporting managers in embedding change, encouraging staff, and actively helping to drive forward Operational Excellence.
- Continually identifying ways to improve customer service and the customer journey, placing the customer at the heart of everything we do. Resolving customer concerns, as required.
- Additional duties within the scope of the grade will vary dependant on business needs. Public-facing work is fast-paced, interesting and varied; but can, at times be pressurised so an ability to be flexible and prioritise is important.
Training:
As an Asylum registration Officer, you will be given, full comprehensive training, that could take up to 4 weeks dependent on experience. Once fully trained you will be empowered to resolve all customer enquiries in a ‘once and done’ approach. Please note that 100% office attendance is required for both the training, and in the role.
You will also be required to attend, and pass, level 2 personal safety training. This is an initial 2-day course that could be held in any location around the UK, followed by yearly refreshers.
Working patterns and hours:
You are required to work a set number of hours in a year rather than in a day or week. Within that, managers will ask you to work a flexible number of hours each day or week. This can include some weekday evenings and at least 1 Saturday per month, depending on the needs of the business and within restrictions of the working time regulations.
Please note – as this is a face-to-face role, it is primarily office-based with the general expectation of 100% office attendance. You will be accepting this offer on this basis. However, there may be occasional opportunities for remote working which is based on operational business needs.
Part time:
This role is suitable for part-time working hours, with a minimum requirement to work 3 days per week. (22 hours and 12 minutes)
Please ensure you are able to commit to these working arrangements when applying for these posts as the roles are not suitable for fixed-hours or flexible working and we will be unable to transfer successful candidates into alternative roles.
Travel:
There may be occasions that require you to work at other locations, therefore you may need to undertake some UK travel. Overnight stays may be necessary, and we will aim to give you notice of at least 2 weeks.
Proud member of the Disability Confident employer scheme