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Helpdesk Service Co-Ordinator
| Posting date: | 28 March 2025 |
|---|---|
| Salary: | £12.20 to £15.00 per hour |
| Hours: | Full time |
| Closing date: | 05 April 2025 |
| Location: | ST1 5PZ |
| Remote working: | On-site only |
| Company: | Concept Resources |
| Job type: | Temporary |
| Job reference: | ISS 1004420615258563 |
Summary
Are you a customer-focused and highly organised individual looking for your next role in a fast-paced facilities management environment? We're recruiting for a Helpdesk Service Co-ordinator to join a leading FM company based in Stoke-on-Trent.
What You’ll Be Doing:
Handling incoming service requests via phone and email from clients and internal teams
Logging and allocating reactive and planned maintenance jobs to engineers
Monitoring and updating job progress on CAFM systems
Liaising with engineers and subcontractors to ensure works are completed on time
Providing exceptional customer service and resolving queries efficiently
Maintaining accurate records and ensuring compliance with SLAs and KPIs
What We’re Looking For:
Previous experience in a helpdesk, scheduling or facilities administration role
Strong IT skills, including MS Office and CAFM systems (e.g., Concept, Maximo, or similar)
Excellent communication and organisational skills
Ability to multitask and remain calm under pressure
A team player with a proactive and problem-solving attitude
What You’ll Be Doing:
Handling incoming service requests via phone and email from clients and internal teams
Logging and allocating reactive and planned maintenance jobs to engineers
Monitoring and updating job progress on CAFM systems
Liaising with engineers and subcontractors to ensure works are completed on time
Providing exceptional customer service and resolving queries efficiently
Maintaining accurate records and ensuring compliance with SLAs and KPIs
What We’re Looking For:
Previous experience in a helpdesk, scheduling or facilities administration role
Strong IT skills, including MS Office and CAFM systems (e.g., Concept, Maximo, or similar)
Excellent communication and organisational skills
Ability to multitask and remain calm under pressure
A team player with a proactive and problem-solving attitude