Business Support Assistant
| Posting date: | 28 March 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 27 April 2025 |
| Location: | Stroud, Gloucestershire |
| Remote working: | On-site only |
| Company: | Pamela Neave Employment Group |
| Job type: | Temporary |
| Job reference: | CT11163 |
Summary
Overview:
As Business Support Assistant you will work with internal colleagues and key partners to support the delivery of Council services.
Our team provide a wide range of services within local communities. You will play a significant role in process mapping and channel shifting projects, making our services accessible to everyone.
Key Responsibilities:
• Support all aspects of the effective administration of community services.
• Work in partnership with the Senior Communities Support Officer and Community Development Officer to deliver the Careline Service for vulnerable residents.
• Implement the digital switchover installation road map.
• Attend events promoting the new digital service to residents.
• Be the first point of contact with the public, managing calls and emails received by community services.
• Triage incoming ASB reports. Where additional information is required, gather information and update case records.
• Support the Senior Communities Support Officer with service complaints, FOI’s, and other enquiries associated to service delivery.
• Contribute to the review of existing procedures and the implementation of channel shift options where appropriate.
• Provide support where required across the communities directorate with efficient and effective business process and document production, including minute taking.
• Provide financial support to officers across the services, for example by raising invoices, purchasing orders, and debt chasing.
• Support the delivery of the council plan.
Requirements:
• Comfortable working in an environment that requires attention to detail and excellent communication skills. Passionate and enthusiastic about delivering exceptional customer service whilst working under pressure.
• Have a sound knowledge and experience of working with partner organisations and stakeholders.
• Ability to use your own initiative to solve problems.
As Business Support Assistant you will work with internal colleagues and key partners to support the delivery of Council services.
Our team provide a wide range of services within local communities. You will play a significant role in process mapping and channel shifting projects, making our services accessible to everyone.
Key Responsibilities:
• Support all aspects of the effective administration of community services.
• Work in partnership with the Senior Communities Support Officer and Community Development Officer to deliver the Careline Service for vulnerable residents.
• Implement the digital switchover installation road map.
• Attend events promoting the new digital service to residents.
• Be the first point of contact with the public, managing calls and emails received by community services.
• Triage incoming ASB reports. Where additional information is required, gather information and update case records.
• Support the Senior Communities Support Officer with service complaints, FOI’s, and other enquiries associated to service delivery.
• Contribute to the review of existing procedures and the implementation of channel shift options where appropriate.
• Provide support where required across the communities directorate with efficient and effective business process and document production, including minute taking.
• Provide financial support to officers across the services, for example by raising invoices, purchasing orders, and debt chasing.
• Support the delivery of the council plan.
Requirements:
• Comfortable working in an environment that requires attention to detail and excellent communication skills. Passionate and enthusiastic about delivering exceptional customer service whilst working under pressure.
• Have a sound knowledge and experience of working with partner organisations and stakeholders.
• Ability to use your own initiative to solve problems.