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Contract Supervisor

Job details
Posting date: 27 March 2025
Salary: £15 to £16 per hour
Hours: Full time
Closing date: 26 April 2025
Location: Kensington and Chelsea, London, W8 7NX
Company: MadiganGill Resource Ltd
Job type: Permanent
Job reference: RBKCConSup_1743083484

Summary


  • Ensure all on-duty personnel maintain high professional standards and discipline.

  • Deliver daily briefings to client management, MadiganGill Contracts Manager, covering night shift reports, incidents, and contractual matters.

  • Engage with the Contracts Manager regularly to fulfill contractual obligations and address ad hoc requests efficiently.

  • Ensure compliance with GDPR and CCTV Code of Practice and train new operators on RBKC CCTV systems.

  • Monitor access control systems.

  • Review all incident reports prior to issue of the client, noting methods learnt and actions.

  • Manage keyholding systems.

  • Escalate incidents and accidents to MadiganGill Contracts Manager as per assignment instructions.

  • Regular site visits - completing visit report (both in and outside of working hours)

  • Proactively visit sites within 24 hours of any incident

  • Educate team members on escalation procedures for defects, ensuring proper reporting to RBKC Helpdesk and Kensington Town Hall Security control room.

  • Report any system malfunctions immediately to RBKC Helpdesk and client management.

  • Uphold professionalism, integrity, and ethical conduct always.

  • Fulfill the contractual hours.

  • Maintain full knowledge of RBKC emergency procedures and any temporary operational instructions and make the team aware of all emergency procedures.

  • Maintain the high scorings of KPI's by delivering a good service.

  • Manage scheduling systems (Guardhouse) to ensure proper allocation of contractual and non-contractual hours.

  • Administer and oversee the holiday scheduling system to ensure compliance with allocated leave periods.

  • Ensure all security personnel possess valid SIA licenses and company-issued identification.

  • Ensure all staff members adhere to the corporate dress code and uniform requirements.

  • Conduct investigations and leverage available technology to compile comprehensive reports for the client.

  • Assist staff experiencing welfare-related challenges and escalate concerns to the Contracts Manager or HR.

  • Promote a center of excellence in customer-focused approach among security personnel, ensuring prompt response to client needs.

  • Report all security breaches, including burglary, theft, trespassing, vandalism, or threats to life and property, to the police, client, head office, and HR.

  • Immediately report any instance of personnel being under the influence of alcohol or unauthorised substances.

  • Undertake additional tasks as required by the client or your management.

  • Maintain the highest professional standards while representing the company and client.

  • Represent MadiganGill Security & FM Services to the best of your ability.

  • Conduct audits of security operations across all RBKC sites as per client instructions.

  • Prepare and submit accurate crime reports for any security breaches or break-ins to the client and management team.



  • Meeting note taking (where applicable HR etc)

  • Monitoring workforce for lateness, days off etc.

  • Completing night worker assessment forms

  • Ensuring site Training documents are issued and stored

  • Conducting probation reviews and appraisals

  • Review and amend site Risk Assessments & Method Statements