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(Punjabi & Urdu Speaking) Reception & Admin Apprentice (Apprenticeship)
| Posting date: | 27 March 2025 |
|---|---|
| Salary: | £6.40 per hour |
| Hours: | Part time |
| Closing date: | 20 April 2025 |
| Location: | Birmingham, West Midlands, B17 8LG |
| Company: | GetMyFirstJob Ltd |
| Job type: | Apprenticeship |
| Job reference: | 258983 |
Summary
Patient Interaction:
• Greet patients and
visitors in a professional and courteous manner.
• Answer telephone calls
promptly, handle queries, and direct calls appropriately.
• Assist patients with
booking, rescheduling, or cancelling appointments using the practice’s
booking system.
• Provide information
about the practice’s services and policies.
• Administrative Duties:
• Manage patient
records, ensuring accurate and secure data entry and maintenance.
• Handle incoming and
outgoing correspondence, including emails and post.
• Process prescription
requests according to the practice’s protocols.
• Register new patients
and update existing patient records as required.
• Team Support:
• Work collaboratively
with GPs, nurses, and other practice staff to ensure smooth operations.
• Support clinical staff
with administrative tasks as needed.
• Compliance:
• Maintain
confidentiality and comply with GDPR and practice policies.
• Follow
health and safety regulations and infection control guidelines
Training
Business Administrator Level 3
End Point Assessment
Monthly Tutor Sessions Throughout
Qualifications required
Mathematics and English passes at GCSE or equivalents.
Skills required
• Excellent
communication and interpersonal skills, with the ability to handle patient
queries empathetically.
• Strong organisational
skills and attention to detail.
• Proficient in IT.
• Ability to work under
pressure and manage a busy workload effectively.
• Knowledge of medical
terminology (preferred but not essential).
Prospects
There is a possibility of a permanent position being offered to the right candidate upon completion of the apprenticeship.
Qualification / Standard : ST0070 Business administrator
Duration 21 months