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Service Desk Coordinator (Out of Hours)
| Posting date: | 27 March 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 26 April 2025 |
| Location: | Stoke-On-Trent, Staffordshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Omni RMS |
| Job type: | Permanent |
| Job reference: | 141322 |
Summary
Out of Hours Service Desk Coordinator
Location: Staffordshire, ST1 5PZ
Contract Type: Permanent
ISS is a leading provider of high-quality facility services across the UK, dedicated to maintaining the fabric and appearance of buildings.
We offer a wide range of tailored services, including facilities management, cleaning & hygiene, maintenance, catering, security, and landscaping, supporting clients in both the Public and Private sectors.
We have two part-time opportunities available for a Service Desk Coordinator, offering great hours, a hybrid working model, and an impressive work environment:
20 hours per week (Monday to Friday, 5pm – 9pm)
16 hours per week (Saturday & Sunday, 1pm – 9pm)
Job Description
In this role, you will be responsible for processing and logging calls from clients, ensuring the accurate translation of contractual and operational demands.
You will play a key part in delivering exceptional service, ensuring the Helpdesk function exceeds client expectations.
This is an excellent opportunity to join a dynamic and fast-paced team, with the flexibility of part-time hours and hybrid working.
If you have strong organisational skills, attention to detail, and a passion for excellent customer service, we’d love to hear from you!
Key Responsibilities
Process and log client calls accurately into engineering or FM solutions
Identify the best solution within contractual processes
Build strong relationships with clients and the account delivery team
Manage and update software systems (e.g. Maximo)
Perform general administrative duties
Provide a professional and articulate helpdesk service
Support the account delivery team with administration
Escalate issues to line management when necessary
Follow company guidelines, processes, and procedures
Understand client environments and contractual requirements
Professional and Personal Competencies/Qualifications
Experience in customer service, contact centre, or administrative roles
Call handling experience
Proficient in Microsoft Office programs
Strong communication skills
Team player, supporting and working towards organisational goals
Organised with good planning and scheduling abilities
Ability to understand and analyse statistical data
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: Staffordshire, ST1 5PZ
Contract Type: Permanent
ISS is a leading provider of high-quality facility services across the UK, dedicated to maintaining the fabric and appearance of buildings.
We offer a wide range of tailored services, including facilities management, cleaning & hygiene, maintenance, catering, security, and landscaping, supporting clients in both the Public and Private sectors.
We have two part-time opportunities available for a Service Desk Coordinator, offering great hours, a hybrid working model, and an impressive work environment:
20 hours per week (Monday to Friday, 5pm – 9pm)
16 hours per week (Saturday & Sunday, 1pm – 9pm)
Job Description
In this role, you will be responsible for processing and logging calls from clients, ensuring the accurate translation of contractual and operational demands.
You will play a key part in delivering exceptional service, ensuring the Helpdesk function exceeds client expectations.
This is an excellent opportunity to join a dynamic and fast-paced team, with the flexibility of part-time hours and hybrid working.
If you have strong organisational skills, attention to detail, and a passion for excellent customer service, we’d love to hear from you!
Key Responsibilities
Process and log client calls accurately into engineering or FM solutions
Identify the best solution within contractual processes
Build strong relationships with clients and the account delivery team
Manage and update software systems (e.g. Maximo)
Perform general administrative duties
Provide a professional and articulate helpdesk service
Support the account delivery team with administration
Escalate issues to line management when necessary
Follow company guidelines, processes, and procedures
Understand client environments and contractual requirements
Professional and Personal Competencies/Qualifications
Experience in customer service, contact centre, or administrative roles
Call handling experience
Proficient in Microsoft Office programs
Strong communication skills
Team player, supporting and working towards organisational goals
Organised with good planning and scheduling abilities
Ability to understand and analyse statistical data
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com