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Telecare Officer
| Posting date: | 27 March 2025 |
|---|---|
| Salary: | £16.82 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 25 April 2025 |
| Location: | Woolwich, London, SE18 6HQ |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Greenwich RQ1495832 |
Summary
What's involved with this role:
Temporary Telecare Officer (Customer Services)
Ref number: Greenwich RQ1495832
The successful candidate will be required to work 12 hour shift patterns (4 on 4 off) including nights, weekends, and bank holidays to support the service when needed.
Please do not apply for this role unless your CV meets the following general requirements, listed below:
You must be UK based and have the right to work in the UK.
Your commute to the place of work must be less than 1 hour.
This is a temporary role. Please do not apply if you are seeking a permanent position.
Enhanced DBS disclosure
A full UK Driving licence
Skills & Experience:
Knowledge and experience of all services provided by Customer Services including relevant IT, telephone and manual processes.
Knowledge of service provision for older or vulnerable people
Good understanding of the Telecare service
Experience of working shifts and an appreciation of the need to work flexible hours and in a variety of locations to meet/manage customer demand
Excellent communication skills
Excellent customer service and interpersonal skills
Be able to work under pressure and on own initiative
What's involved with this role: Your role will be to undertake the day-to-day duties of a Telecare Response Officer, visiting residents and supporting them to be helped off the floor and provide first aid to the most vulnerable people in the borough. You will be responsible to the Performance and Operations Manager (Daytime or Out-of-hours Operations).
Key Duties:
Answer and monitor calls to Greenwich Telecare, assess their nature, and take appropriate action, ensuring well-being and security while alerting emergency services when necessary.
Support the delivery of the Royal Borough of Greenwich’s Emergency Out-of-Hours Service and Lewisham’s out-of-hours service, providing access to council services that meet community and customer needs.
Provide on-site emergency assistance, including first aid, ensure emergency services are called if needed, and secure homes after visits.
Work flexible shift patterns, including overnight, weekends, and bank holidays, and cover additional shifts as required.
Install and demonstrate telecare equipment, complete necessary paperwork, process referrals on time, and maintain equipment in good working order, escalating issues when needed.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion.
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Job Ref: Greenwich RQ1495832
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.