Customer Liaison Retrofit Advisor - 3-year Fixed-Term Contract
| Posting date: | 26 March 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £28,328 |
| Hours: | Full time |
| Closing date: | 25 April 2025 |
| Location: | Warrington, WA1 1UZ |
| Company: | Torus Group |
| Job type: | Permanent |
| Job reference: | 265 |
Summary
Job Advert
Torus are looking for a Customer Liaison Retrofit Advisor to support the successful delivery of retrofit and investment
programmes.
Acting as the primary on-site contact, you will engage with tenants, residents, and stakeholders to ensure effective communication
and customer satisfaction.
This is a hybrid role, combining remote work with on-site and office-based duties. The role requires attendance at our Warrington
and St Helens offices two days per week.
This is a 3 Year Fixed-Term Contract.
Responsibilities:
* Educate customers on retrofit systems, PAS processes, and energy efficiency.
* Diagnose and resolve challenges, assess property eligibility, and manage documentation.
* Support access arrangements to reduce missed appointments.
* Provide regular updates to customers on project progress.
* Maintain accurate customer records and update IT systems.
* Collaborate with field teams and planners to meet contractual requirements.
* Respond to customer inquiries and provide administrative support.
Skills & Experience:
* GCSE or equivalent standard in Maths and English
* NVQ Level 3 or above in a customer care related discipline or willing to work towards.
* Level 3 qualification in Retrofit Advice and Guidance or willing to work towards.
* Level 3 in Energy Advice in Domestic Dwellings or willing to work towards.
* Full UK or EU driving license
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
* Right to work verification
* Qualification certificate check
* 2x Completed references
* OH Health Questionnaire – Fit For Work
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s
Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.
Torus are looking for a Customer Liaison Retrofit Advisor to support the successful delivery of retrofit and investment
programmes.
Acting as the primary on-site contact, you will engage with tenants, residents, and stakeholders to ensure effective communication
and customer satisfaction.
This is a hybrid role, combining remote work with on-site and office-based duties. The role requires attendance at our Warrington
and St Helens offices two days per week.
This is a 3 Year Fixed-Term Contract.
Responsibilities:
* Educate customers on retrofit systems, PAS processes, and energy efficiency.
* Diagnose and resolve challenges, assess property eligibility, and manage documentation.
* Support access arrangements to reduce missed appointments.
* Provide regular updates to customers on project progress.
* Maintain accurate customer records and update IT systems.
* Collaborate with field teams and planners to meet contractual requirements.
* Respond to customer inquiries and provide administrative support.
Skills & Experience:
* GCSE or equivalent standard in Maths and English
* NVQ Level 3 or above in a customer care related discipline or willing to work towards.
* Level 3 qualification in Retrofit Advice and Guidance or willing to work towards.
* Level 3 in Energy Advice in Domestic Dwellings or willing to work towards.
* Full UK or EU driving license
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
* Right to work verification
* Qualification certificate check
* 2x Completed references
* OH Health Questionnaire – Fit For Work
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s
Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.