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Medical Secretary - Cardiology
| Posting date: | 26 March 2025 |
|---|---|
| Salary: | £24,071.00 to £25,674.00 per year |
| Additional salary information: | £24071.00 - £25674.00 a year |
| Hours: | Full time |
| Closing date: | 22 April 2025 |
| Location: | Torquay, TQ2 7AA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9388-25-0457 |
Summary
To provide comprehensive and high quality secretarial, administrative and clerical support to the department ensuring an effective and efficient service is delivered. To support the Admin Team Leader / Practice Manager to undertake change management. To ensure that patients are treated with courtesy, dignity and respect. To work closely with all grades of clinical and administrative staff, along with other employees within the Trust. To liaise with patients, GPs and other external agencies. This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care. To communicate effectively in writing and verbally on a daily basis. To ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant promptly and to undertake appropriate action as instructed. To independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive and confidential manner, exercising judgement to analyse and resolve any problems and referring on to the clinician as appropriate. All clinic outcomes must be recorded accurately and complete or amend any that have not been done. Clinical diaries (both paper and electronic) are to be maintained and checked against the published timetables. Discretion and initiative used when arranging meetings and appointments for patients, relatives and others. To ensure that arrangements regarding medical staff leave and cover arrangements are circulated appropriately and that clinical activities are amended accordingly. Taking and transcribing formal minutes if required. To open and act on correspondence received and bring to the attention of the clinician along with the medical notes. To undertake a variety of office duties such as filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department. To plan and organise own workload efficiently and to highlight any concerns to the Admin Team Leader. To produce and update Standard Operating Procedures (SOP) for all aspects of the Medical Secretary role.