DWP General Executive Officer - Decision Making - National (Ref: 728)
| Posting date: | 25 March 2025 |
|---|---|
| Salary: | £30,975 per year |
| Additional salary information: | £30,975 - £34,327 (Salary will depend on location) |
| Hours: | Full time |
| Closing date: | 08 April 2025 |
| Location: | Birmingham |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 398106/1 |
Summary
Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they do not satisfy the minimum salary hourly rate requirement. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.
Decision Making
Your role as a Decision Maker will be to determine benefit entitlement and eligibility, taking into account a wide range of customer circumstances.
You will use your judgement to make effective decisions on complex cases, including areas such as medical assessments and UK residency tests. You will gather evidence, examine the facts and consider the relevant legislation in each case. Decision Makers have the ability and resilience to handle sensitive and challenging situations with a diverse range of customers, always considering the person behind the decision.
These roles support the delivery of Universal Credit as well as some other areas of our business. You will be part of a team where you can be yourself, feel supported, empowered, valued and respected.
There is the opportunity to develop your skills and talents with access to a range of technical and professional learning to allow you to build a rewarding career.
If you are passionate about customer service and supporting vulnerable customers and are looking for a career that challenges you, with plenty scope for development then this is the role for you.
Find out about the role of our Decision Makers, how they help individuals and their families and what makes their work rewarding’. A Day in the Life of a Decision Makerhttps://www.gov.uk/government/organisations/department-for-work-pensions/about
The Decision Maker Role is a key role for people who have a positive attitude, a desire for public service and want to make a difference to people’s lives.. You will be using and developing influencing and communication skills across a diverse group of customers and co-ordinate complex information I order to make accurate decisions on benefit claims.
You will be gathering and examining facts, relating to labour market, benefit entitlements, Work Capability Assessments (WCAs), Habitual Residency Tests (HRTs) reconsiderations and appeals and critically analysing and interpret information. The data you gather will support you to make decisions on complex cases in line with legislation updating customer accounts.
In such a key role you will need strong communication skills both verbally and digitally in order to discuss and explain decisions to claimants with a range of diverse needs. You will also need to show resilience when faced with sensitive and challenging situations and ensure internal networks are aware of any issues.
You will have the autonomy to prioritise your caseload in order to complete effectively building a strong knowledge of DWP legislation, labour market policy and Decision Making and Appeals (DMA) processes to support your Decision Making.
Proud member of the Disability Confident employer scheme