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Education Support Advisor
| Posting date: | 24 March 2025 |
|---|---|
| Salary: | £33,482 per year, pro rata |
| Hours: | Part time |
| Closing date: | 07 April 2025 |
| Location: | Exeter, Devon |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | University of Exeter |
| Job type: | Contract |
| Job reference: | S13485 |
Summary
Education and Academic Services
Are you passionate about providing exceptional support to students and contributing to their academic journey? Are you an experienced and committed team leader? The University of Exeter is seeking a dedicated Education Support Advisor to join our dynamic Education Support team.
• Do you enjoy direct contact with people?
• Are you an experienced team leader who can inspire and motivate colleagues?
• Do you enjoy supporting others with their queries and helping to deliver a brilliant customer experience?
• Are you fantastic at organising, communicating and making things run smoothly?
• Do you want to work for an excellent employer with some fantastic career and training opportunities?
If so, our Education Support Advisor role in Education and Academic Services could be for you.
Want to get a better idea of what it is like to work at the University? Click here to find out from our current staff.
Position Details:
Roles: Education Support Advisor
Salary: Starting from £33,482 (pro rata) on Grade E, based on qualifications and experience
Hours: Part-time 21.9 hours weekly (0.6 FTE)
Contract: Fixed-term until 6 March 2026
About the Role:
As a key member of the Education Support team on the St Luke’s campus, you'll be part of the Hub Team supporting the BMBS Medicine programme, contributing to the vibrant learning environment at the University of Exeter. This role offers a unique opportunity to grow as a team leader and manager in an administration and customer services environment.
Responsibilities:
Provide advice, guidance, and administrative support to students and staff.
Lead, motivate, and manage a small team delivering administrative and customer support services.
Support the delivery of taught programmes across a diverse range of activities from enrolment to graduation, including student record maintenance, supporting assessment delivery and administration and awarding and progression.
Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.
About You:
We are looking for dynamic and committed individuals with:
Strong desire to build a career in administration and customer services.
Experience leading and managing small teams
Ability to motivate and inspire others
An excellent attention to detail and strong organisational skills.
Experience working independently and as part of a team.
Excellent customer service skills.
Adaptability in a culture of change and growth.
How to Apply:
To be part of our team, visit www.exeter.ac.uk/jobs and apply online.
These roles form a vital part of our support services, including delivering a face-to-face service for students and staff, as such, role holders will be expected to work from campus for a minimum of two days per week, as well as for up to five days per week whilst training is completed.
Please also note that as busy roles with peaks in workload at specific points in the academic cycle, there may be periods in June, September, and October when leave may be restricted.
We can offer you the opportunity to develop your career in administration and customer services.
Please ensure you read the Job Description and Person Specification for full details of this role.
Benefits:
Competitive starting salary.
Generous holiday allowances.
Flexible working options.
Pension scheme.
Onsite gym and cycle-to-work scheme.
39 days leave per year.
Discounts at leading retailers.
The University of Exeter is an equal opportunity employer, recognised as a Disability Confident employer and an Athena Swan accredited institution. We welcome applications from underrepresented groups.
Contact:
For further information, contact Jenny Crotty, Education Support Operations Manager, at J.D.Crotty@exeter.ac.uk.
Join us in shaping the future of education at the University of Exeter!
Are you passionate about providing exceptional support to students and contributing to their academic journey? Are you an experienced and committed team leader? The University of Exeter is seeking a dedicated Education Support Advisor to join our dynamic Education Support team.
• Do you enjoy direct contact with people?
• Are you an experienced team leader who can inspire and motivate colleagues?
• Do you enjoy supporting others with their queries and helping to deliver a brilliant customer experience?
• Are you fantastic at organising, communicating and making things run smoothly?
• Do you want to work for an excellent employer with some fantastic career and training opportunities?
If so, our Education Support Advisor role in Education and Academic Services could be for you.
Want to get a better idea of what it is like to work at the University? Click here to find out from our current staff.
Position Details:
Roles: Education Support Advisor
Salary: Starting from £33,482 (pro rata) on Grade E, based on qualifications and experience
Hours: Part-time 21.9 hours weekly (0.6 FTE)
Contract: Fixed-term until 6 March 2026
About the Role:
As a key member of the Education Support team on the St Luke’s campus, you'll be part of the Hub Team supporting the BMBS Medicine programme, contributing to the vibrant learning environment at the University of Exeter. This role offers a unique opportunity to grow as a team leader and manager in an administration and customer services environment.
Responsibilities:
Provide advice, guidance, and administrative support to students and staff.
Lead, motivate, and manage a small team delivering administrative and customer support services.
Support the delivery of taught programmes across a diverse range of activities from enrolment to graduation, including student record maintenance, supporting assessment delivery and administration and awarding and progression.
Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.
About You:
We are looking for dynamic and committed individuals with:
Strong desire to build a career in administration and customer services.
Experience leading and managing small teams
Ability to motivate and inspire others
An excellent attention to detail and strong organisational skills.
Experience working independently and as part of a team.
Excellent customer service skills.
Adaptability in a culture of change and growth.
How to Apply:
To be part of our team, visit www.exeter.ac.uk/jobs and apply online.
These roles form a vital part of our support services, including delivering a face-to-face service for students and staff, as such, role holders will be expected to work from campus for a minimum of two days per week, as well as for up to five days per week whilst training is completed.
Please also note that as busy roles with peaks in workload at specific points in the academic cycle, there may be periods in June, September, and October when leave may be restricted.
We can offer you the opportunity to develop your career in administration and customer services.
Please ensure you read the Job Description and Person Specification for full details of this role.
Benefits:
Competitive starting salary.
Generous holiday allowances.
Flexible working options.
Pension scheme.
Onsite gym and cycle-to-work scheme.
39 days leave per year.
Discounts at leading retailers.
The University of Exeter is an equal opportunity employer, recognised as a Disability Confident employer and an Athena Swan accredited institution. We welcome applications from underrepresented groups.
Contact:
For further information, contact Jenny Crotty, Education Support Operations Manager, at J.D.Crotty@exeter.ac.uk.
Join us in shaping the future of education at the University of Exeter!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.