Customer Operations Support Services - Business Support Officer
| Posting date: | 24 March 2025 |
|---|---|
| Salary: | £34,000 to £35,700 per year |
| Hours: | Full time |
| Closing date: | 04 April 2025 |
| Location: | Heathrow |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 397249/1 |
Summary
The Customer Services Group brings together Asylum & Human Rights, Asylum Support and Dispersal, Asylum Accommodation Centres, Resettlement Group, Passports, Citizenship & Civil Registration, Customer Operations Support Services and UK Visas & Immigration. As a major operational arm of the Home Office, we play a vital role in supporting the economy and cultural life of the UK.
The Customer Operations Support Services - Business Support Officer is a fast paced and dynamic position, which requires a confident and self-assured individual that thrives in these settings. As a Business Support Officer, you will play a vital role in supporting over 134 staff members of the wider team with their rostering, annualised hours, and annual leave queries amongst other admin duties.
We are seeking a dedicated, high-performing individual to join our energetic and hardworking team. This is not your average role; it’s designed for someone who enjoys tackling challenges head-on, stays calm under pressure, and thrives in an ever-changing, fast-paced setting.
Key Responsibilities:
• Manage assigned staff accounts and conduct regular informal reviews to ensure adherence to annualised hours targets.
• Collaborate with Higher Executive Officers (HEO) to establish effective staff management relationships.
• Compile and publish staff rosters, while efficiently managing leave requests and staffing levels, often under tight deadlines.
• Support yearly bid exercises for annual leave and public holidays, ensuring all processes are completed accurately and on time.
• Assist with forecasting and workforce planning for upcoming months and the year ahead, anticipating business needs.
• Oversee team inbox management.
• Deliver coaching, mentoring, and AHA workshops, promoting a culture of development.
• Maintain confidentiality and demonstrate sensitivity when managing staff information and respecting diverse perspectives.
• Take and distribute meeting minutes promptly and issue team-wide communications as necessary to keep everyone informed.
• Collaborate cooperatively with colleagues to achieve challenging business objectives and enhance customer service.
• Identify and implement changes to existing processes, tools, and workflows to promote smarter, more efficient ways of working.
• Undertake additional duties within the Cross Check team as directed, including vital support for wider Customer Operations Support Services.
• Report directly to the Higher Executive Officer, ensuring communication is efficient and effective.
Working Pattern
Due to the business requirements of this role, it is only available on a full-time basis.
Proud member of the Disability Confident employer scheme