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Operational Manager

Job details
Posting date:	24 March 2025
Salary:	£42,194 per year
Additional salary information:	National Min - 42194 London Min - 46884
Hours:	Full time
Closing date:	07 April 2025
Location:	Oxford
Company:	Government Recruitment Service
Job type:	Permanent
Job reference:	397089/5

Summary

The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. As one of the largest employers of surveyors in the country, our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.

Operational Manager – Role Overview

The Regional Valuation Unit (RVU) is responsible for rateable value and valuing property for tax purposes. RVU also supports Non-Domestic Rating activity and provides technical advice to other work streams in the Valuation Office Agency.

As an Operational Manager, you'll play an important role in leading and empowering a team of dedicated HEO and EO caseworkers. You will be joining a team of experienced colleagues who will share their knowledge and support you to become an integral part of the team. You'll share your own knowledge and experience in our collaborative working environment and can undoubtedly bring a new perspective to the organisation.

Operational Manager – Key responsibilities

To lead and manage a team to achieve key operational delivery targets.
To recognise and deal with management issues within the team and resolve them quickly and effectively, robustly dealing with performance issues applying the correct HR principles to process and escalating where appropriate.
To create and promote an inclusive working environment that values everyone for their individual contributions.
To engage and support the team through change by communicating the need for change, identifying, and promoting potential benefits, and ensuring the team feel involved in the development of change plans.
Monitor operational performance of the team against strategic targets and objectives.
To identify and communicate business needs and robust workforce plans to maximise efficiency, and to manage and mitigate potential risks.
To encourage innovation within the team to enable continuous improvement suggestions to be captured, evaluated, shared and implemented.
Discuss and monitor quality of non-domestic products following an initial training period.
Confidently in hold performance-based conversations to drive productivity within the team.

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.