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Call centre manager in Telford
| Posting date: | 24 March 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 23 April 2025 |
| Location: | tf2 9tw |
| Remote working: | On-site only |
| Company: | Heatseal Insulation ltd |
| Job type: | Permanent |
| Job reference: |
Summary
We are seeking a dynamic and experienced Call Center Manager to manage up to 12 tele agents in a busy outbound call centre office making appointments for loft insulation. Good basic wage, plus bonuses. OTE £100,000 plus.
You must be hardworking, able to work under pressure. Having experience in a call centre dialer is preferred but not essential.
Responsibilities
*Lead and supervise a team of tele agents, ensuring targets are met or exceeded
*Monitor and analyse performance metrics (KPIs)to drive efficiency and success
*Develop training programmes to enhance communication skills and product knowledge
*Manage daily operations, including scheduling, staffing, and reporting to directors
*Foster a motivated and positive work environment
*Communicate effectively with sales representatives to ensure a seamless appointment-setting process
*Handle challenges with professionalism and empathy
*Ensure compliance with company policies and industry standards
Qualifications
*Proven experience in call centre management or a similar supervisory role
*Strong leadership skills with the ability to motivate and inspire a team
*Experience with call centre dialer systems (preferred but not essential)
*Excellent analytical skills to track performance and drive improvements
*Strong communication skills – both verbal and written
*Organisational skills with attention to detail
*A proactive problem solver who thrives under pressure
Join our team as a Call Center Manager where you can make a significant impact on our business while leading a talented group of professionals. We look forward to your application!
You must be hardworking, able to work under pressure. Having experience in a call centre dialer is preferred but not essential.
Responsibilities
*Lead and supervise a team of tele agents, ensuring targets are met or exceeded
*Monitor and analyse performance metrics (KPIs)to drive efficiency and success
*Develop training programmes to enhance communication skills and product knowledge
*Manage daily operations, including scheduling, staffing, and reporting to directors
*Foster a motivated and positive work environment
*Communicate effectively with sales representatives to ensure a seamless appointment-setting process
*Handle challenges with professionalism and empathy
*Ensure compliance with company policies and industry standards
Qualifications
*Proven experience in call centre management or a similar supervisory role
*Strong leadership skills with the ability to motivate and inspire a team
*Experience with call centre dialer systems (preferred but not essential)
*Excellent analytical skills to track performance and drive improvements
*Strong communication skills – both verbal and written
*Organisational skills with attention to detail
*A proactive problem solver who thrives under pressure
Join our team as a Call Center Manager where you can make a significant impact on our business while leading a talented group of professionals. We look forward to your application!