Reception Team Leader | University Hospitals Bristol and Weston NHS Foundation Trust

Posting date:	21 March 2025
Salary:	Not specified
Additional salary information:	£26,530 - £29,114 pa pro rata
Hours:	Full time
Closing date:	23 April 2025
Location:	Bristol, BS2 8HW
Company:	University Hospitals Bristol and Weston NHS Foundation Trust
Job type:	Permanent
Job reference:	7098591/387-M8591-MF

Summary

This is an exciting post as a team leader for the outpatient reception team The post holder will have a range of administrative and staff management experience, ideally in a hospital environment, though other administration/PA experience will be considered. Working in a busy and sometimes demanding job, within a supportive team, they must have good team leader and team player qualities.
• The post holder will have a range of coordinating, administrative and staff management experience, ideally in a hospital environment, though other administration/PA experience will be considered. Working in a busy and sometimes demanding job, within a supportive team, they must have good team leader and team player qualities.
• They will need to be able to manage and prioritise their workload appropriately. The applicant should have excellent organisational and interpersonal skills and the ability to work well under pressure. An ability to use their initiative is essential. As the post deals with patients, relatives, and healthcare professionals on the phone, and occasionally face to face, applicants must have excellent communication skills and will be expected to have a courteous and efficient telephone manner. They need to have an excellent working knowledge of Microsoft Packages such as Word, Excel, and Outlook.
• The successful candidate will also be expected to oversee and coordinate the non-admitted Referral to Treatment (RTT), Partial Booking, On-Hold, and Inactive lists.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.


This advert closes on Monday 31 Mar 2025

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