Receptionist - ENT | Norfolk and Norwich University Hospitals NHS Foundation Trust
| Posting date: | 24 March 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £23,615 per annum, pro rata |
| Hours: | Part time |
| Closing date: | 23 April 2025 |
| Location: | Norwich, NR4 7UY |
| Company: | Norfolk and Norwich University Hospitals NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7090289/234-24-S2578 |
Summary
The ENT (Ear, Nose, and Throat) department, also known as Otolaryngology, is a medical specialty that focuses on the diagnosis and treatment of disorders related to the head and neck. ENT specialists, are trained to address a wide range of conditions that affect the ears, nose, throat, and related structures.
Patients typically seek the expertise of ENT specialists for a variety of symptoms, including hearing loss, chronic sinus issues, voice changes, throat pain, and facial trauma. ENT specialists use a combination of medical and surgical interventions to manage these conditions, and they often work closely with other medical professionals to provide comprehensive care.
It's important to note that within the ENT department, practitioners may have subspecialties that allow them to focus on specific aspects of ear, nose, and throat care. Overall, the ENT department plays a crucial role in addressing a wide range of medical issues related to the head and neck.
We are a growing team that supports each other and works well together.
Working as a Receptionist in the ENT department can be a rewarding and valuable role. Here's an overview of reasons why someone might consider working as a secretary in the ENT department:
Patient Interaction: As a Recptionist in ENT, you will be one of the first points of contact for patients. This role allows you to interact with a diverse group of individuals, providing assistance with appointments, answering inquiries, and offering support. For individuals who enjoy helping people, this can be a fulfilling aspect of the job.
Varied Responsibilities: Receptionists in ENT often have diverse responsibilities, including managing waiting lists, coordinating appointments, handling phone calls, and maintaining patient records. This variety can make the job dynamic and interesting, with opportunities to develop organisational and multitasking skills.
Contribution to patient care: While not directly involved in medical procedures, receptionists play a crucial role in supporting the overall patient care process. Efficient scheduling and organisation contribute to the smooth functioning of the department, ensuring that patients receive timely and appropriate care.
Collaboration with Healthcare Professionals: Working closely with ENT specialists, nurses, and other healthcare professionals provides a collaborative and team-oriented work environment. Receptionists often act as a bridge between patients and healthcare providers, facilitating effective communication and coordination.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
• To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and coordinating the various clinics within the department.
• To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
• To cancel and re-book appointments as necessary, assessing each individual requirement to establish priority and need for the overbooking of clinics.
• To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role .
This advert closes on Tuesday 1 Apr 2025