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Business Systems Administrator
| Posting date: | 20 March 2025 |
|---|---|
| Salary: | £25,000.00 to £26,000.00 per year |
| Additional salary information: | £25000.00 - £26000.00 a year |
| Hours: | Full time |
| Closing date: | 23 April 2025 |
| Location: | Remote, SE1 8UL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | L0042-25-0118 |
Summary
What you'll be doing: Managing the tickets in our call-logging application Responding to and resolving queries and issues raised 1st line support for system queries & forwarding complex queries to appropriate team members for resolution To develop, review and maintain knowledge resources, including but not limited to, user guides, videos Identify and document best practices as part of ongoing process to increase efficiencies Support the Finance Team creating/amending Suppliers General administrative tasks as required by the team Facilitate project work, including UAT Testing as and when required Communicating and working with the internal 2nd Line Business Systems team. Running the efficient day-to-day operations and delegating tasks and workload as appropriate Provide support during parallel runs prior to Go-Live What you'll have: Technical Skills: Office 365 applications Healthcare ERP systems SAGE Service Now ITIL Essential Key Skills and Qualifications: Demonstrating excellent customer service and support skills Excellent written and communication skills Sound decision making skills Knowledge and experience of dealing with escalation routes when problems arise Drive effective change management initiatives Make constructive contributions and collaborate with others to achieve common goals We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer. What to look forward to: 25 days plus bank holidays Birthday off Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities Active Reward App giving discounts and savings on your weekly shop Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice A Nest Personal Pension account Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians We recognise outstanding Active Behaviours via the Active Awards programme Enhanced Sick & Maternity Pay benefits Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group