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Clinical Team Administrator
| Posting date: | 20 March 2025 |
|---|---|
| Salary: | £28,000.00 per year |
| Additional salary information: | £28000.00 a year |
| Hours: | Full time |
| Closing date: | 31 March 2025 |
| Location: | London, SW1Y 4AR |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | E0015-25-0002 |
Summary
The Team Administrator plays a critical role in ensuring the smooth operation of the Clinical Coaching Programme. You will provide administrative support to a multidisciplinary team of Clinical Coaches who work with patients to improve their health outcomes through personalised, AI-guided interventions. This role involves coordinating patient communications, managing data systems, and supporting the overall efficiency of the clinical team. Principal Accountabilities Administrative Support & Coordination Provide real-time scheduling support by booking patient assessments and preventing scheduling conflicts. Track patient status and update HN systems (Engage and Proactive) to ensure accurate and timely data management. Compile and maintain up-to-date information on local and national community services for patient referrals. Input data into spreadsheets and ensure daily submission of statistics to the Clinical Team Lead. Manage correspondence, including providing GP practices and patients with discharge summaries and updates. Use external mailing systems to distribute letters and follow-up documentation. Respond to general patient queries via phone and email, offering high-quality customer service. Perform ad-hoc administrative tasks, such as sending appointment reminders and taking meeting minutes. Patient Engagement & Liaison Call prospective patients to introduce the Clinical Coaching Programme and recruit them into the service. Update patient outcomes on external data management systems, including EMIS, Cerner, and NHS Spine. Liaise with the Data Engineering Team to report software concerns and ensure smooth data integration. Operational & Team Support Resolve administrative problems and inquiries promptly to support clinical workflow. Assist the Clinical Team Lead in monitoring operational performance and ensuring data accuracy. Contribute to continuous service improvement by identifying process inefficiencies and suggesting solutions. Key Performance Indicators (KPIs) Positive feedback from Clinical Coaches and Clinical Team Lead. Timely and accurate data entry and reporting. Efficient management of patient scheduling and communications. High-quality administrative support contributing to smooth team operations.