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Secretary/IT Administrator
| Posting date: | 19 March 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 04 April 2025 |
| Location: | Liverpool, L31 0DJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0440-25-0004 |
Summary
Key Responsibilities Referrals and Correspondence Manage referrals and correspondence using the Electronic Referral Service (ERS), ensuring all submissions are accurate and completed within appropriate timeframes. Monitor ERS daily, identifying and actioning any referrals, referral rejections and/or triage responses requiring additional input of review. Process and respond to advice and guidance requests, liaising with clinicians where necessary to provide accurate information. Type and format referral letters, reports, and GP correspondence as requested by clinicians, ensuring a high standard of accuracy and professionalism. professionalism. Administrative and Secretarial Duties Process routine and urgent tasks via EMIS, ensuring all requests are handled promptly and correctly. Undertake general secretarial duties, including requesting reports, coordinating with external services and hospitals, and responding to general patient enquiries. Act as a first point of contact for GPs, patients, relatives, and external bodies, ensuring all communication is recorded appropriately to maintain a clear and accurate audit trail. Arrange urgent referrals, ensuring all urgent suspected cancer (USC) referrals are correctly processed and safety netted. Conduct a weekly safety netting audit for USC referrals, ensuring patients have been appropriately managed by the hospital and that clinic letters have beenreceived. Where necessary, follow up with hospitals to ensure no patients are lost to follow up. Run a weekly report for outstanding blood tests and other clinician diarised requests, contacting patients to remind them when tests or follow ups are due. Signpost patients to appropriate external services that can provide additional support and guidance for their healthcare needs. Maintain accurate patient records within EMIS and other practice systems, ensuring data is updated in real time and in compliance with NHS guidelines. Provide administrative support to both clinicians and the wider administration team, assisting with ad hoc tasks as required. Answer telephone calls from patients who require secretarial input, offering professional and efficient assistance in a courteous manner. Ensure full compliance with GDPR, NHS regulations, and Westway Medical Centre protocols, upholding confidentiality at all times.