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Medical Records Clerk
| Posting date: | 14 March 2025 |
|---|---|
| Salary: | £23,615.00 per year |
| Additional salary information: | £23615.00 a year |
| Hours: | Full time |
| Closing date: | 28 March 2025 |
| Location: | Leicester, LE1 5WW |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9358-7012906-CSI |
Summary
Receipt of requests and queries by telephone, email, fax and face to face.Often the requests and queries can be non-routine, requiring the post holderto use their own judgement. Checking patients details and the case note location on the electronictracking system and recording this information with the case note request. Required to plan, organise and prioritise own daily workload, by using their organisational awareness and understanding of how case notes are used andtravel around the hospital. Handling telephone and written queries from Social Services, the public(patients and relatives), ward clerks, clinic coordinators etc. Occasionally having to deal with irate or distressed people, requiring the use of empathy, tact and diplomacy. Completing various forms, including patients insurance forms, returning bypost or handing back to patient in person, following standard office guidelines. Retrieval of case notes from non Medical Record areas within the Hospital,which requires the development of good working relationships and the use ofnegotiation skills. Please see Job description for further information.