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Customer Service Officer (Heritage)
| Posting date: | 14 March 2025 |
|---|---|
| Salary: | £31,986 to £34,416 per year |
| Hours: | Part time |
| Closing date: | 09 April 2025 |
| Location: | Sutton, London |
| Remote working: | On-site only |
| Company: | London Borough of Sutton |
| Job type: | Permanent |
| Job reference: | 3440 |
Summary
About the Borough
In Sutton, there is much for us to be proud of both as a council and as a borough. This includes high levels of resident satisfaction, the quality of our services, our success in addressing our financial challenges to date, the way that we involve and engage with residents on key issues facing the borough, and the enthusiastic and motivated staff that we employ.
Looking ahead, there are plans for the delivery of new homes and new schools and the London Cancer Hub is being developed, while the Council is also seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment.
All of this demonstrates a good track record and an authority that is ambitious and set to deliver more improvements for the borough. We've set out our vision for the future of Sutton in our corporate plan - Ambitious for Sutton. This strategic plan will shape the outcomes we achieve, the services we provide, and the impact we have on residents, to make Sutton a great place to live, work and raise a family.
Situated in Zone 5, Sutton is less than 30 minutes by train from central London, and south and south west London are easily accessible by public transport. There are 10 train stations which serve key neighbourhoods within the borough providing direct connections to London Victoria, London Bridge, London Blackfriars and St Pancras International. Sutton also has direct rail connections with Epsom, Dorking, Guildford and Horsham, as well as Wimbledon for an interchange with the London Underground and West Croydon for the London Overground. There’s also an extensive road network which provides close and easy access to the M25 and M23.
About the Role and our Ideal Candidate
An exciting opportunity has arisen within Sutton Council’s Cultural Services team for a Customer Service Officer with a focus on supporting our Heritage Service and Libraries.
Working closely under the direction of the Heritage Service, you will be responsible for delivering frontline objectives around service development, public engagement and volunteering, and the day-to-day management of Sutton’s heritage buildings.
You must be a team player and have excellent interpersonal skills to communicate with a diverse range of customers, volunteers, partner agencies and other council departments. You will be an ambassador for providing excellent customer care, as well as help to deliver events and activities that increase engagement.
You will be required to handle customer information records in accordance with data protection and information governance procedures.
You will need to be confident in using IT for your own work and in helping volunteers use IT specialist equipment, systems and softwareYou will make the heritage houses a welcoming and vibrant place that people want to use and enjoy. Flexibility is key as you will be asked to cover at any of the three heritage houses across the borough, and shifts will include evenings and weekends.
The role requires a degree of multi-tasking and working under pressure during busy times. This role is not a traditional customer service role and no two days are the same.
A Heritage qualification or Heritage experience will be an advantage.
Working pattern required is Every Thursday,Friday and alternative Saturdays
About Us
Sutton Council’s Cultural Services is made up of a network of eight public libraries, three heritage houses and a year-round cultural programme for all ages. Cultural Services provide a key part of community life in Sutton, supporting everything from early years development, digital literacy and community activities, to study space, cultural celebrations and access to Council services. Sutton Council’s Cultural Framework sets out the Council's ambition to expand cultural activity in Sutton, supporting the Borough’s approach to developing place, economic growth and community cohesion.
In Sutton, there is much for us to be proud of both as a council and as a borough. This includes high levels of resident satisfaction, the quality of our services, our success in addressing our financial challenges to date, the way that we involve and engage with residents on key issues facing the borough, and the enthusiastic and motivated staff that we employ.
Looking ahead, there are plans for the delivery of new homes and new schools and the London Cancer Hub is being developed, while the Council is also seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment.
All of this demonstrates a good track record and an authority that is ambitious and set to deliver more improvements for the borough. We've set out our vision for the future of Sutton in our corporate plan - Ambitious for Sutton. This strategic plan will shape the outcomes we achieve, the services we provide, and the impact we have on residents, to make Sutton a great place to live, work and raise a family.
Situated in Zone 5, Sutton is less than 30 minutes by train from central London, and south and south west London are easily accessible by public transport. There are 10 train stations which serve key neighbourhoods within the borough providing direct connections to London Victoria, London Bridge, London Blackfriars and St Pancras International. Sutton also has direct rail connections with Epsom, Dorking, Guildford and Horsham, as well as Wimbledon for an interchange with the London Underground and West Croydon for the London Overground. There’s also an extensive road network which provides close and easy access to the M25 and M23.
About the Role and our Ideal Candidate
An exciting opportunity has arisen within Sutton Council’s Cultural Services team for a Customer Service Officer with a focus on supporting our Heritage Service and Libraries.
Working closely under the direction of the Heritage Service, you will be responsible for delivering frontline objectives around service development, public engagement and volunteering, and the day-to-day management of Sutton’s heritage buildings.
You must be a team player and have excellent interpersonal skills to communicate with a diverse range of customers, volunteers, partner agencies and other council departments. You will be an ambassador for providing excellent customer care, as well as help to deliver events and activities that increase engagement.
You will be required to handle customer information records in accordance with data protection and information governance procedures.
You will need to be confident in using IT for your own work and in helping volunteers use IT specialist equipment, systems and softwareYou will make the heritage houses a welcoming and vibrant place that people want to use and enjoy. Flexibility is key as you will be asked to cover at any of the three heritage houses across the borough, and shifts will include evenings and weekends.
The role requires a degree of multi-tasking and working under pressure during busy times. This role is not a traditional customer service role and no two days are the same.
A Heritage qualification or Heritage experience will be an advantage.
Working pattern required is Every Thursday,Friday and alternative Saturdays
About Us
Sutton Council’s Cultural Services is made up of a network of eight public libraries, three heritage houses and a year-round cultural programme for all ages. Cultural Services provide a key part of community life in Sutton, supporting everything from early years development, digital literacy and community activities, to study space, cultural celebrations and access to Council services. Sutton Council’s Cultural Framework sets out the Council's ambition to expand cultural activity in Sutton, supporting the Borough’s approach to developing place, economic growth and community cohesion.