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Benefits Caseworker
| Posting date: | 13 March 2025 |
|---|---|
| Salary: | £28,410 to £29,667 per year |
| Hours: | Full time |
| Closing date: | 23 March 2025 |
| Location: | Colchester, Essex |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Colchester City Council |
| Job type: | Temporary |
| Job reference: | COLREQ01416 |
Summary
Working hours: 37 hours per week
Contract type: 12 month Fixed term (Maternity cover)
Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors, and businesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.
The Council are seeking a Benefits Case Worker who has a good awareness of Housing Benefit, Local Council Tax Support and Universal Credit processes and regulations. You will also have positive communication skills, ability to work as part of a team but also individually and be able to work to performance goals.
Duties of the role
As an essential member of the Benefits Processing team, you will be able to work in a team administering claims for Housing Benefit and Local Council Tax Support, assess and calculate new claims, changes in circumstances, handle compliance anomalies as well as answer and resolve at first point of contact direct customer queries. You will also be able to carry out duties in respect of non-payment of Housing Benefit overpayments.
Qualifications and skills required
We expect you to have:
Be educated to a ‘A level’ standard or have the equivalent in experience.
A high-level knowledge and/or relevant proven experience in administration of Housing Benefit, Local Council Tax Support and Universal Credit.
We also hope you have:
Experience of working directly with customers.
Excellent customer and communication skills.
The ability to deliver against personal and team targets.
What we offer
The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.
Other benefits include:
Flexible working
Gym, travel and online retail discounts
Excellent training, development and progression opportunities
The opportunity to work from home
For an informal discussion about this vacancy, please contact Jack Binnington, Benefit and Technical Manager, jack.binnington@colchester.gov.uk
Please be aware a Basic DBS check will be required for this role.
Contract type: 12 month Fixed term (Maternity cover)
Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors, and businesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.
The Council are seeking a Benefits Case Worker who has a good awareness of Housing Benefit, Local Council Tax Support and Universal Credit processes and regulations. You will also have positive communication skills, ability to work as part of a team but also individually and be able to work to performance goals.
Duties of the role
As an essential member of the Benefits Processing team, you will be able to work in a team administering claims for Housing Benefit and Local Council Tax Support, assess and calculate new claims, changes in circumstances, handle compliance anomalies as well as answer and resolve at first point of contact direct customer queries. You will also be able to carry out duties in respect of non-payment of Housing Benefit overpayments.
Qualifications and skills required
We expect you to have:
Be educated to a ‘A level’ standard or have the equivalent in experience.
A high-level knowledge and/or relevant proven experience in administration of Housing Benefit, Local Council Tax Support and Universal Credit.
We also hope you have:
Experience of working directly with customers.
Excellent customer and communication skills.
The ability to deliver against personal and team targets.
What we offer
The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.
Other benefits include:
Flexible working
Gym, travel and online retail discounts
Excellent training, development and progression opportunities
The opportunity to work from home
For an informal discussion about this vacancy, please contact Jack Binnington, Benefit and Technical Manager, jack.binnington@colchester.gov.uk
Please be aware a Basic DBS check will be required for this role.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.