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IT Support Lead
| Posting date: | 13 March 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 21 March 2025 |
| Location: | PE9 1TZ |
| Remote working: | On-site only |
| Company: | Alltech UK |
| Job type: | Permanent |
| Job reference: |
Summary
We are looking for an IT Support Lead to provide hands-on IT support in our Stamford office and nearby Production Facility while overseeing and coordinating IT support activities across the EMEA region. This role is focused on ensuring tickets are resolved efficiently and aligning IT support with business needs.
The Role / Key Responsibilities:
• Provide local IT support in both the Stamford office and Woolfox Production/Warehouse, handling hardware, software, and network issues.
• Monitor and manage IT support tickets, ensuring timely resolution across EMEA.
• Coordinate and oversee the small EMEA support team, ensuring workloads are balanced and service levels are met.
• Act as the key IT contact for business stakeholders, understanding and addressing their technology needs.
• Work with global IT teams to align support processes and best practices.
• Maintain local IT infrastructure, including workstations, printers, and network devices.
• Ensure IT policies and security best practices are followed.
• Identify process improvements to enhance efficiency in IT support operations
Key Qualifications, Experience and Attributes:
The ideal successful candidate will meet the following criteria:
• Strong experience in IT support (1st & 2nd line) within a corporate or SME environment.
• Proven ability to manage and coordinate IT support tickets across multiple locations.
• Familiarity with Microsoft 365, Windows/macOS support, Active Directory, and networking basics.
• Experience with ITSM tools (e.g., ServiceNow, Jira, or similar).
• Strong communication skills to liaise with business teams and IT colleagues across different time zones.
• A structured and process-driven approach to IT support management.
Desirable Attributes:
• ITIL certification or understanding of ITIL service management principles.
• Experience supporting remote or distributed teams.
• Exposure to cloud services like Azure.
The Role / Key Responsibilities:
• Provide local IT support in both the Stamford office and Woolfox Production/Warehouse, handling hardware, software, and network issues.
• Monitor and manage IT support tickets, ensuring timely resolution across EMEA.
• Coordinate and oversee the small EMEA support team, ensuring workloads are balanced and service levels are met.
• Act as the key IT contact for business stakeholders, understanding and addressing their technology needs.
• Work with global IT teams to align support processes and best practices.
• Maintain local IT infrastructure, including workstations, printers, and network devices.
• Ensure IT policies and security best practices are followed.
• Identify process improvements to enhance efficiency in IT support operations
Key Qualifications, Experience and Attributes:
The ideal successful candidate will meet the following criteria:
• Strong experience in IT support (1st & 2nd line) within a corporate or SME environment.
• Proven ability to manage and coordinate IT support tickets across multiple locations.
• Familiarity with Microsoft 365, Windows/macOS support, Active Directory, and networking basics.
• Experience with ITSM tools (e.g., ServiceNow, Jira, or similar).
• Strong communication skills to liaise with business teams and IT colleagues across different time zones.
• A structured and process-driven approach to IT support management.
Desirable Attributes:
• ITIL certification or understanding of ITIL service management principles.
• Experience supporting remote or distributed teams.
• Exposure to cloud services like Azure.