Warning
This job advert has expired and applications have closed.
Helpdesk Administrator (Night Shift)
| Posting date: | 12 March 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 11 April 2025 |
| Location: | Stirling, County Stirling |
| Remote working: | On-site only |
| Company: | FES Group |
| Job type: | Permanent |
| Job reference: | FFM0787 |
Summary
Role
Act as the primary contact point for all internal and external clients; to respond to
and resolve customer requests, enquiries and faults within the relevant service level
frameworks in a confident and professional manner.
Key Duties & Responsibilities
• Responsible for delivery of all aspects of the helpdesk service ensuring
compliance and confidentiality.
• Monitor all helpdesk activity to ensure service output performance standards are
delivered in accordance with all contractual requirements and within specified
response times.
• Participate in rota arrangements 4 on / 4 off to ensure adequate staffing cover is
available at all times, to deliver the helpdesk service from 7pm to 7am.
• Provide a primary contact point to all clients, using escalation processes as
appropriate.
• Assist in the processing of Purchase invoices.
• Assist in the provision of all aspects of Group Travel, working within the
guidelines of a Best Value practice.
• Assist with collation of Management Reporting as and when required.
• Assist with general administration duties as and when required.
Key Person Criteria
• Excellent communication skills, including verbal and the written word
• Decision making and problem-solving skills
• Ability to manage own workload and work on own initiative
• Strong customer facing skills
• Analytical skills
• Planning and organisational skills
• Demonstrable commitment to team working
• Administrative skills with strong attention to detail
• Familiarity with MS Excel
• Proactive and flexible team player and active participation in shift rota
Act as the primary contact point for all internal and external clients; to respond to
and resolve customer requests, enquiries and faults within the relevant service level
frameworks in a confident and professional manner.
Key Duties & Responsibilities
• Responsible for delivery of all aspects of the helpdesk service ensuring
compliance and confidentiality.
• Monitor all helpdesk activity to ensure service output performance standards are
delivered in accordance with all contractual requirements and within specified
response times.
• Participate in rota arrangements 4 on / 4 off to ensure adequate staffing cover is
available at all times, to deliver the helpdesk service from 7pm to 7am.
• Provide a primary contact point to all clients, using escalation processes as
appropriate.
• Assist in the processing of Purchase invoices.
• Assist in the provision of all aspects of Group Travel, working within the
guidelines of a Best Value practice.
• Assist with collation of Management Reporting as and when required.
• Assist with general administration duties as and when required.
Key Person Criteria
• Excellent communication skills, including verbal and the written word
• Decision making and problem-solving skills
• Ability to manage own workload and work on own initiative
• Strong customer facing skills
• Analytical skills
• Planning and organisational skills
• Demonstrable commitment to team working
• Administrative skills with strong attention to detail
• Familiarity with MS Excel
• Proactive and flexible team player and active participation in shift rota