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Part Time Centre Assistant (Retail)
| Posting date: | 12 March 2025 |
|---|---|
| Salary: | £23,401.00 to £25,122.00 per year, pro rata |
| Additional salary information: | 23401 - 25122 |
| Hours: | Part time |
| Closing date: | 26 March 2025 |
| Location: | Saltholme, TS2 1TU |
| Company: | Vacancy Filler |
| Job type: | Permanent |
| Job reference: | MAR20251940 |
Summary
We are looking for an enthusiastic team player to join us as a Centre Assistant at RSPB Saltholme to help us deliver fantastic customer service. The main focus of the Centre Assistant role is to serve customers and ensure they have the best experience possible. You will also help maintain the retail displays, process deliveries, operate the till, and respond to visitor enquiries in a friendly and professional manner.
Our shop, café and visitor centre are a crucial part of what we do here, encouraging visitors to explore the reserve, and giving them a great visitor experience.
Working on a nature reserve means there’s always plenty going on and you’ll need to be prepared to deal with almost anything. You will receive full training and support on all aspects of RSPB Retail, which will enable you to drive sales, be a positive role model to the team, and an ambassador for the RSPB.
You will be a part of our shop team but you will also support our café and visitor centre teams, helping to serve customers, and undertaking other duties typical of a busy visitor operation.
The successful candidate will be available to work alternate weekends.Key Responsibilities:
Ensuring the retail store is delivering the highest standard of customer care.
Working with the retail management team to achieve financial targets and Key Performance Indicators to deliver against retail store goals.
Ensure the retail store is commercially merchandised and stock levels are appropriate.
Ensuring all retail admin, operating processes, security including cash handling and health and safety in the retail store adheres to RSPB procedures.
Essential Qualifications, Knowledge and Skills
Computer literate.
Enthusiastic approach to work.
Excellent verbal and written communications skills.
Problem solving skills and ability to work on own initiative.
Ability to manage and respond to customer needs and feedback.
Able to build and maintain strong working relationships.
Ability to work as part of a team.
Desirable qualifications, knowledge, skills, and experience
Experience of working at a retail environment/visitor attraction.
Knowledge of Health and Safety in the workplace.
Till operation and payment handling.
Additional Information:
This is a permanent, part time role with variable hours equivalent to 6 hours per week, working alternate weekends. There will be the opportunity to pick up extra hours to cover annual leave and sickness as required.
We are looking to conduct interviews for this position as soon as suitable candidates present themselves, so please do not delay in applying. For further information please contact helen.flack@rspb.org.uk .
Please note that we are actively recruiting for this vacancy, and reserve the right to close once sufficient applications have been received.
As part of this application you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.
Our shop, café and visitor centre are a crucial part of what we do here, encouraging visitors to explore the reserve, and giving them a great visitor experience.
Working on a nature reserve means there’s always plenty going on and you’ll need to be prepared to deal with almost anything. You will receive full training and support on all aspects of RSPB Retail, which will enable you to drive sales, be a positive role model to the team, and an ambassador for the RSPB.
You will be a part of our shop team but you will also support our café and visitor centre teams, helping to serve customers, and undertaking other duties typical of a busy visitor operation.
The successful candidate will be available to work alternate weekends.Key Responsibilities:
Ensuring the retail store is delivering the highest standard of customer care.
Working with the retail management team to achieve financial targets and Key Performance Indicators to deliver against retail store goals.
Ensure the retail store is commercially merchandised and stock levels are appropriate.
Ensuring all retail admin, operating processes, security including cash handling and health and safety in the retail store adheres to RSPB procedures.
Essential Qualifications, Knowledge and Skills
Computer literate.
Enthusiastic approach to work.
Excellent verbal and written communications skills.
Problem solving skills and ability to work on own initiative.
Ability to manage and respond to customer needs and feedback.
Able to build and maintain strong working relationships.
Ability to work as part of a team.
Desirable qualifications, knowledge, skills, and experience
Experience of working at a retail environment/visitor attraction.
Knowledge of Health and Safety in the workplace.
Till operation and payment handling.
Additional Information:
This is a permanent, part time role with variable hours equivalent to 6 hours per week, working alternate weekends. There will be the opportunity to pick up extra hours to cover annual leave and sickness as required.
We are looking to conduct interviews for this position as soon as suitable candidates present themselves, so please do not delay in applying. For further information please contact helen.flack@rspb.org.uk .
Please note that we are actively recruiting for this vacancy, and reserve the right to close once sufficient applications have been received.
As part of this application you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.