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Service Assistant x 2
| Posting date: | 10 March 2025 |
|---|---|
| Salary: | £12.25 per hour |
| Hours: | Part time |
| Closing date: | 23 March 2025 |
| Location: | White Cliffs, Dover, Upper Road, Dover, CT16 1HJ |
| Remote working: | On-site only |
| Company: | National Trust |
| Job type: | Contract |
| Job reference: | IRC161107 |
Summary
As a Service Assistant, you'll be working across visitor areas, helping different departments to deliver high-quality customer service.
The advertised salary for this role will be in effect from 1st April.
What it's like to work here
Reporting to the Welcome and Service Assistant Manager, you will be part of a small team working at The White Cliffs of Dover.
What you'll be doing
Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various areas. You'll be involved in different tasks. These could include greeting visitors on arrival, helping with car parking (including manning our overflow car park at Wanstone), maintaining site presentation standards (including litter picking, emptying the bins, and cleaning toilets), restocking shelves in the shop and clearing tables in the café. Most importantly, you'll talk to visitors, answering any questions they have to make sure that they can find everything they need for their visit. This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations.
Who we're looking for
We’d love to hear from you if you’re:
focused on giving great service to everyone you meet
a team player, but also happy to work on your own initiative
well-organised and adaptable
willing to learn new skills.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
The advertised salary for this role will be in effect from 1st April.
What it's like to work here
Reporting to the Welcome and Service Assistant Manager, you will be part of a small team working at The White Cliffs of Dover.
What you'll be doing
Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various areas. You'll be involved in different tasks. These could include greeting visitors on arrival, helping with car parking (including manning our overflow car park at Wanstone), maintaining site presentation standards (including litter picking, emptying the bins, and cleaning toilets), restocking shelves in the shop and clearing tables in the café. Most importantly, you'll talk to visitors, answering any questions they have to make sure that they can find everything they need for their visit. This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations.
Who we're looking for
We’d love to hear from you if you’re:
focused on giving great service to everyone you meet
a team player, but also happy to work on your own initiative
well-organised and adaptable
willing to learn new skills.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places