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Community Hub Support Worker
| Posting date: | 09 March 2025 |
|---|---|
| Salary: | £26,000 per year |
| Hours: | Full time |
| Closing date: | 08 April 2025 |
| Location: | Cv114hl |
| Remote working: | On-site only |
| Company: | The Guardians Grow Charity |
| Job type: | Permanent |
| Job reference: | Makery |
Summary
Community Support Worker
Location: Makery Nuneaton
Salary: £26,000 per year
Hours: 35 hours per week (Tuesday to Saturday, 9:00 AM – 4:30 PM, including a 30-minute unpaid break)
Contract: Permanent
Are you an experienced community support worker with a strong background in safeguarding, crisis response, and advocacy? Do you thrive in a fast-paced, ever-changing environment where every day presents new challenges? Are you someone who can provide both professional support and empathy to those in need? If so, we’d love to hear from you!
About Us
The Makery is a vibrant community-powered support and response service, offering a safe and welcoming space for individuals facing challenges such as homelessness, domestic abuse, addiction, mental health struggles, bereavement, and social isolation. We provide direct crisis intervention, safeguarding support, and referrals, as well as practical and emotional support to improve well-being.
The Role
As a Community Support Worker, you will work alongside the Community Hub Manager, providing frontline support to individuals and families who come to the Makery for help. This role requires proven experience in safeguarding, crisis intervention, and advocacy, as well as the ability to risk assess and respond appropriately to a range of situations.
Your responsibilities will include:
• Frontline Support & Safeguarding
• Providing immediate crisis support, signposting, and making referrals to specialist services.
• Acting as a Designated Safeguarding Lead (DSL), handling safeguarding concerns and ensuring individuals are safe.
• Conducting risk assessments to determine the most appropriate support for individuals.
• Offering mental health first aid, de-escalating crises, and providing practical guidance to those in distress.
• Having a strong understanding of MARAC (Multi-Agency Risk Assessment Conferences) and how they function, though referrals will be handled by the manager.
• Community Support & Advocacy
• Engaging with individuals facing issues such as homelessness, addiction, domestic abuse, bereavement, and mental health struggles.
• Providing information, advice, and guidance (IAG), helping individuals navigate support systems and access appropriate resources.
• Advocating on behalf of individuals to ensure they receive the help they need from local services.
• Working to break isolation and loneliness by offering time, conversation, and emotional support.
• Teamwork & Day-to-Day Responsibilities
• Working alongside the Community Hub Manager to ensure a smooth-running service.
• Supporting volunteers, engaging in community outreach, and building relationships with external organisations.
• Being hands-on in the hub, whether that’s making a cup of tea, preparing a meal, or simply offering a listening ear.
• Helping to maintain a safe, welcoming, and supportive environment for all visitors.
About You
We are looking for a compassionate, experienced, and adaptable individual who:
• Has proven experience as a Designated Safeguarding Lead (DSL), including handling referrals and working with safeguarding protocols.
• Holds mental health first aid training and has strong knowledge of risk assessment and crisis intervention.
• Has direct experience working with individuals facing domestic abuse, addiction, homelessness, or mental health challenges.
• Understands information, advice, and guidance (IAG) and knows how to advocate for individuals in need.
• Has experience working in a community support setting with vulnerable individuals.
• Is a team player, willing to support colleagues, volunteers, and visitors in any way needed.
• Can remain calm and professional in unpredictable situations and respond appropriately.
• Has excellent communication and interpersonal skills, with a non-judgmental approach.
• Can work flexibly and adapt to the changing nature of the role.
Qualifications and Experience (Essential):
• Educational Background: Possession of an NVQ Level 3 or 4 in fields such as Mental Health, Community Work, Psychology, Youth Work, or other related disciplines.
• Safeguarding Certification: Holding a Level 3 or 4 Safeguarding certification, qualifying them to serve as a Designated Safeguarding Lead.
• Professional Experience: Demonstrated experience in community engagement, mental health support, or outreach work, specifically within community settings rather than traditional care environments.
• Skill Set: Proficiency in applying safeguarding measures, trauma-informed care approaches, and mental health support strategies.
• Community Engagement: Proven ability to support vulnerable individuals, engage effectively with diverse communities, and implement programs that promote mental well-being.
Why Join Us?
At the Makery, you will be part of a purpose-driven organisation that truly makes a difference. You’ll work closely with a dedicated team, helping people who are often at their most vulnerable, and playing a key role in shaping a supportive, responsive, and community-led service.
If you have the experience, passion, and resilience for this role, we’d love to hear from you!
How to Apply
To apply, please send your CV and a cover letter detailing your relevant experience and why you’re the right person for this role to makery@theguardiansgrowcharity.com
Application Deadline: 1st March 2025
Interviews: tbc
We are committed to equal opportunities and diversity and welcome applications from all backgrounds. This post is subject to an enhanced DBS check and references. This post is funded by The National Lottery.
Location: Makery Nuneaton
Salary: £26,000 per year
Hours: 35 hours per week (Tuesday to Saturday, 9:00 AM – 4:30 PM, including a 30-minute unpaid break)
Contract: Permanent
Are you an experienced community support worker with a strong background in safeguarding, crisis response, and advocacy? Do you thrive in a fast-paced, ever-changing environment where every day presents new challenges? Are you someone who can provide both professional support and empathy to those in need? If so, we’d love to hear from you!
About Us
The Makery is a vibrant community-powered support and response service, offering a safe and welcoming space for individuals facing challenges such as homelessness, domestic abuse, addiction, mental health struggles, bereavement, and social isolation. We provide direct crisis intervention, safeguarding support, and referrals, as well as practical and emotional support to improve well-being.
The Role
As a Community Support Worker, you will work alongside the Community Hub Manager, providing frontline support to individuals and families who come to the Makery for help. This role requires proven experience in safeguarding, crisis intervention, and advocacy, as well as the ability to risk assess and respond appropriately to a range of situations.
Your responsibilities will include:
• Frontline Support & Safeguarding
• Providing immediate crisis support, signposting, and making referrals to specialist services.
• Acting as a Designated Safeguarding Lead (DSL), handling safeguarding concerns and ensuring individuals are safe.
• Conducting risk assessments to determine the most appropriate support for individuals.
• Offering mental health first aid, de-escalating crises, and providing practical guidance to those in distress.
• Having a strong understanding of MARAC (Multi-Agency Risk Assessment Conferences) and how they function, though referrals will be handled by the manager.
• Community Support & Advocacy
• Engaging with individuals facing issues such as homelessness, addiction, domestic abuse, bereavement, and mental health struggles.
• Providing information, advice, and guidance (IAG), helping individuals navigate support systems and access appropriate resources.
• Advocating on behalf of individuals to ensure they receive the help they need from local services.
• Working to break isolation and loneliness by offering time, conversation, and emotional support.
• Teamwork & Day-to-Day Responsibilities
• Working alongside the Community Hub Manager to ensure a smooth-running service.
• Supporting volunteers, engaging in community outreach, and building relationships with external organisations.
• Being hands-on in the hub, whether that’s making a cup of tea, preparing a meal, or simply offering a listening ear.
• Helping to maintain a safe, welcoming, and supportive environment for all visitors.
About You
We are looking for a compassionate, experienced, and adaptable individual who:
• Has proven experience as a Designated Safeguarding Lead (DSL), including handling referrals and working with safeguarding protocols.
• Holds mental health first aid training and has strong knowledge of risk assessment and crisis intervention.
• Has direct experience working with individuals facing domestic abuse, addiction, homelessness, or mental health challenges.
• Understands information, advice, and guidance (IAG) and knows how to advocate for individuals in need.
• Has experience working in a community support setting with vulnerable individuals.
• Is a team player, willing to support colleagues, volunteers, and visitors in any way needed.
• Can remain calm and professional in unpredictable situations and respond appropriately.
• Has excellent communication and interpersonal skills, with a non-judgmental approach.
• Can work flexibly and adapt to the changing nature of the role.
Qualifications and Experience (Essential):
• Educational Background: Possession of an NVQ Level 3 or 4 in fields such as Mental Health, Community Work, Psychology, Youth Work, or other related disciplines.
• Safeguarding Certification: Holding a Level 3 or 4 Safeguarding certification, qualifying them to serve as a Designated Safeguarding Lead.
• Professional Experience: Demonstrated experience in community engagement, mental health support, or outreach work, specifically within community settings rather than traditional care environments.
• Skill Set: Proficiency in applying safeguarding measures, trauma-informed care approaches, and mental health support strategies.
• Community Engagement: Proven ability to support vulnerable individuals, engage effectively with diverse communities, and implement programs that promote mental well-being.
Why Join Us?
At the Makery, you will be part of a purpose-driven organisation that truly makes a difference. You’ll work closely with a dedicated team, helping people who are often at their most vulnerable, and playing a key role in shaping a supportive, responsive, and community-led service.
If you have the experience, passion, and resilience for this role, we’d love to hear from you!
How to Apply
To apply, please send your CV and a cover letter detailing your relevant experience and why you’re the right person for this role to makery@theguardiansgrowcharity.com
Application Deadline: 1st March 2025
Interviews: tbc
We are committed to equal opportunities and diversity and welcome applications from all backgrounds. This post is subject to an enhanced DBS check and references. This post is funded by The National Lottery.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.