Warning
This job advert has expired and applications have closed.
Customer Service Advisor (German speaking)
| Posting date: | 07 March 2025 |
|---|---|
| Salary: | £27,000 per year |
| Additional salary information: | Plus hybrid working and an excellent benefits package. |
| Hours: | Full time |
| Closing date: | 06 April 2025 |
| Location: | Coventry, West Midlands |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Good Egg Recruitment Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
What’s in it for me? Salary circa £27k doe plus excellent benefits, including income protection, private medical insurance, travel insurance, plus an extra day’s holiday for your birthday. Free on-site car parking. The role is based in Coventry working hybrid, 3 days in the office and 2 days from home.
The Job! To offer a premium level of customer service to both EU and UK customers, while playing a pivotal role in a friendly and dynamic customer support team. You will be a driving force to ensure customer experience is the main focus whilst delivering an excellent service. You will join a well established successful organisation where the people are vibrant, enthusiastic and passionate about what they do.
Main Responsibilities & Requirements:
Be committed to delivering exceptional customer service to both EU & UK customers by putting the customer at the heart of everything you do
Must be fluent in written and spoken English and German languages
Excellent customer service experience with strong communication skills
Competent with computer systems and quick to learn new systems
Provide first line support and advice to customers
Accurately capture and retain data from customers on product enquiries and faults, enabling replacements to be issued within agreed department SLA
Understand people and can effectively manage expectations over the phone, via email and social media
Achieve department KPI’s targets
Be responsible for attending the correct level of training and be part of the Training Academy process: Ensuring that you stay up to date with all new products, product modifications, processes, and regulations
Be a part of an evolving team: Challenge the status quo to do things better and offer improvement suggestions
Collaborate with other areas of the business to assist in ensuring our customers receive the best customer experience possible
The Job! To offer a premium level of customer service to both EU and UK customers, while playing a pivotal role in a friendly and dynamic customer support team. You will be a driving force to ensure customer experience is the main focus whilst delivering an excellent service. You will join a well established successful organisation where the people are vibrant, enthusiastic and passionate about what they do.
Main Responsibilities & Requirements:
Be committed to delivering exceptional customer service to both EU & UK customers by putting the customer at the heart of everything you do
Must be fluent in written and spoken English and German languages
Excellent customer service experience with strong communication skills
Competent with computer systems and quick to learn new systems
Provide first line support and advice to customers
Accurately capture and retain data from customers on product enquiries and faults, enabling replacements to be issued within agreed department SLA
Understand people and can effectively manage expectations over the phone, via email and social media
Achieve department KPI’s targets
Be responsible for attending the correct level of training and be part of the Training Academy process: Ensuring that you stay up to date with all new products, product modifications, processes, and regulations
Be a part of an evolving team: Challenge the status quo to do things better and offer improvement suggestions
Collaborate with other areas of the business to assist in ensuring our customers receive the best customer experience possible