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Community Alarms Officer
| Posting date: | 07 March 2025 |
|---|---|
| Salary: | £26,409 to £30,060 per year |
| Hours: | Full time |
| Closing date: | 21 March 2025 |
| Location: | Sandwell, West Bromwich |
| Remote working: | On-site only |
| Company: | Sandwell Council |
| Job type: | Permanent |
| Job reference: | SAND000008810 |
Summary
We currently have an exciting opportunity available to recruit a permanent Community Alarms Officer.
We are looking for enthusiastic individuals who possess a good working knowledge of the community alarm service, including assessing and installing telecare equipment for individuals within their own homes.
You must hold a full driving license and be able to drive the Council's fleet of vehicles, both manual and automatic.
You will be required to plan the diary to ensure all assessments are completed as scheduled:
To undertake the installation, demonstration, and programming of a range of alarm and telecare equipment.
To operate the control centre equipment on a 24-hour basis and to receive and answer incoming calls in accordance with the Telecare Service Association Code of Practice policies, procedures, and service standards.
To identify the type of emergency, assess the needs of the customer, and initiate appropriate action on calls received on a wide range of issues, including emergency, medical, social, housing, telecare, and care.
To provide courteous and professional service at all times, offering information, advice, and support when dealing with customers, colleagues, councillors, customers, and contractors, and taking the necessary action to conclude the query.
To receive calls from individuals and establishments being monitored for lone workers, telecare, telehealth, fire, burglary, temperature control, etc., and take action as appropriate.
Provide an out of hours answering and filtering services for the authorities repairs and other services, deciding priority, and communicating and liaise with trades operatives, contractors, and standby supervisors where appropriate.
To undertake safety checks on the vehicle used in the course of these duties.
To provide emergency first aid, and lifting and handling as required
We are looking for enthusiastic individuals who possess a good working knowledge of the community alarm service, including assessing and installing telecare equipment for individuals within their own homes.
You must hold a full driving license and be able to drive the Council's fleet of vehicles, both manual and automatic.
You will be required to plan the diary to ensure all assessments are completed as scheduled:
To undertake the installation, demonstration, and programming of a range of alarm and telecare equipment.
To operate the control centre equipment on a 24-hour basis and to receive and answer incoming calls in accordance with the Telecare Service Association Code of Practice policies, procedures, and service standards.
To identify the type of emergency, assess the needs of the customer, and initiate appropriate action on calls received on a wide range of issues, including emergency, medical, social, housing, telecare, and care.
To provide courteous and professional service at all times, offering information, advice, and support when dealing with customers, colleagues, councillors, customers, and contractors, and taking the necessary action to conclude the query.
To receive calls from individuals and establishments being monitored for lone workers, telecare, telehealth, fire, burglary, temperature control, etc., and take action as appropriate.
Provide an out of hours answering and filtering services for the authorities repairs and other services, deciding priority, and communicating and liaise with trades operatives, contractors, and standby supervisors where appropriate.
To undertake safety checks on the vehicle used in the course of these duties.
To provide emergency first aid, and lifting and handling as required
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.