Restaurant Reception Manager
| Posting date: | 05 March 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 04 April 2025 |
| Location: | London, WC2B 4BB |
| Company: | The Wolseley Hospitality Group |
| Job type: | Permanent |
| Job reference: | 1254482440 |
Summary
Inspired by the grand cafés of Mittel Europe, The Delaunay is an all-day café restaurant located near Covent Garden.
Why work with us as Reception Manager:
- Access personalised training, mentorship programmes, clear career paths and genuine opportunities for personal development.
- Highly attractive bonuses in our Refer a Friend scheme, as well as other reward and incentive programmes.
- Discounts on gym memberships, retail and travel.
- Industry supplier trips as well as access to masterclasses and workshops.
- Enhanced Maternity and Paternity.
- Enjoy discounted rates at any of our restaurants as well as Minor Hotels globally.
- An additional day's holiday every year, for your first five years.
- Access to Mental Health counselling, plus legal and financial advice via our employee assistance programme.
- Access to English lessons.
The role of Reception Manager:
- Lead the reception during busy services, ensuring a warm and welcoming atmosphere for guests.
- Manage, mentor, and motivate a team of receptionists to deliver outstanding guest service and uphold the highest standards of hospitality.
- Control the flow of the restaurant by managing reservations and walk-ins in a timely manner.
- Nurture and maintain relationships with guests, ensuring they feel welcomed and valuable.
- Maintain effective communication with other departments to ensure a smooth flow of information and services.
- Handle any queries in a polite, professional and helpful way.
- Provide ongoing training to reception staff, fostering a culture of continuous improvement and exceptional service.
- Contribute ideas and initiatives to enhance guest services and overall guest experience when attending management meetings.
What we’re looking for in a Reception Manager:
- Previous managerial/supervisory experience on a busy reception in a similar restaurant environment.
- Strong leadership and interpersonal skills, able to communicate clearly with bot guests and team members.
- Excellent organisational and multitasking abilities.
- Knowledge of and an interest in the local area and current affairs.
- A natural passion for hospitality and a desire to anticipate and exceed guest expectations.
- Experience of working with SevenRooms or Open Table systems would be beneficial.
- Guest-centric mindset with a commitment to delivering exceptional service.
The Wolseley Hospitality Group portfolio of restaurants comprises of The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho and The Wolseley City in Monument.
With a commitment to investing in our people and fostering a strong sense of family and mutual respect, you will have opportunities to develop, progress and learn from inspiring leadership teams.
We create Places where People feel they Belong.