Team Administrative Assistant | Guy's and St Thomas' NHS Foundation Trust
| Posting date: | 05 March 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £29,485 - £31,088 per annum inc HCA |
| Hours: | Full time |
| Closing date: | 04 April 2025 |
| Location: | London, SE1 4YB |
| Company: | Guys and St Thomas NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7030773/196-AC762 |
Summary
Are you interested in working in a dynamic and kind environment?
Do you want to make a difference to patients with suspected cancer?
If so, this position is for you!
As part of the Cancer Data Team, 2 Week Wait (2WW) team provides Trust-level support for multi-disciplinary teams focusing on the care of those on a suspected cancer pathway. The team book appointments, support the administrative function of the MDTs, and proactively track patients on a suspected cancer pathway, liaising with colleagues in all areas of the Trust and with other external agencies.
Please take into consideration that this vacancy requires shift patterns between 8:00 and 18:00 Monday to Friday.
• Process all suspected cancer referrals from internal and external organisations.
• Contact patients and book appointments appropriately within the cancer breach targets.
• Identify information which may be required to support the clinical decisions and source this accordingly, contacting other organisations as required. Ensuring all documentation is available to allow decisions to be made at the earliest opportunity.
• Complete actions regarding the care of patients within the designated pathway.
• Be the first point of contact for patients that have been referred on a suspected cancer priority via the 2WW call centre.
• Management of 2WW referrals waiting list.
This position is ideal for candidates who are compassionate, believe in the values of the NHS and want to make a difference to other people's lives.
At Guy's and St Thomas' you’ll be surrounded by an exceptional team of supportive colleagues. Their skill, passion and pride in what they do will inspire you and their encouragement will give you confidence. Our staff surveys tell us that people enjoy working here. We consistently feature as one of the top trusts in the country to work for and are proud to have the Investors in People Gold Standard.
We are looking for enthusiastic and patient focused individuals, with good communication skills, an ability to work effectively both as part of a team as well as independently and able to work under pressure.
Planning and organisation:
• Receiving patient referrals and administer in line with timings and requirements as set out in Trust and National policies.
• To have a clear understanding of the requirements of 2WW Services for designated patient care pathway, ensuring all information regarding the patient is ready for the clinical team on time.
• Review and escalate cancelled/suspended/deferred patient appointments accordingly and update the relevant suspected cancer pathway tracking.
• To follow the Standard Operating Procedures as set out by the Cancer Data Team Manager and Service Management teams.
• Updating on all enquiries regarding patients’ care on a cancer pathway from external/internal organisations in a timely manner.
• Identify patient care information which may be required to support the decisions and source this accordingly, contacting other organisations as required, e.g. requesting imaging and other results.
Communication:
• Contact patients via call centre to book appointments.
• Email clinical teams with referrals that require vetting.
• Contact external parties via email/telephone to obtain any further information required.
• Action day-to-day issues, ensuring a resolution, supported by the Assistant Pathway Manager.
• Escalate any patients at risk of breaching the Cancer Waiting Times standards to the relevant management in line with agreed escalation procedures.
• Develop working relationships with clinicians and managers across the directorate, to support a seamless patient care pathway.
• To be proactive, responsive, flexible and patient focused at all times in line with Trust values.
Information Resources:
• Responsible for the accurate input and maintenance of confidential patient data onto relevant Trust IT systems.
• Responsible for the update of the Cancer Patient Tracking List (PTL), ensuring that patients are booked in line with clinical requirements, Trust and National waiting time targets and escalating exceptions.
• Ensure that all patient health records are appropriately tracked and securely stored according to the Health Records, Information Governance and other relevant policies.
• Provide the information team with patient care pathway data to support their submission of data to the National CWT database.
Education and professional development:
• Complete all mandatory training.
• Attend training sessions provided by the team and within the Trust.
• Rotate across different teams within the Cancer Data Team, to broaden knowledge of tumour groups.
• Participate in departmental meetings.
General:
• Undertake any general office responsibilities including scanning, collection of post, sorting of incoming post into departmental and priority order, date and receipt stamping of any post.
• Work flexibly to ensure that the Cancer Data Team operates effectively, including workingacross both acute hospital sites and across all specialty boundaries.
• Ensure that the any telephone, e-mail or written queries are responded to within the appropriate timeframe and escalated if necessary, in accordance with departmental protocols as directed by the Pathway Manager.
• Support the with any ad hoc audits, such as referral quality, vetting turnaround etc, as required by the Patient Scheduling Directorate management team/ Cancer Directorate management team.
• Develop and maintain relationships with all staff groups to ensure the Cancer Data Team functions as effectively as possible.
• To interface with Primary Care and other organisations, as required.
• Undertake any other duties commensurate to the grade, required to ensure the smooth and efficient running of the department, including deputising for the Patient Flow coordinator if required.
• The Trust, as are all NHS Trusts across England, is working towards extended hours to meet the needs of patients. Therefore, there would be an expectation of working flexibly to cover shifts until 6pm.
This advert closes on Monday 10 Mar 2025