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Receptionist/Care Co-Ordinator
| Posting date: | 04 March 2025 |
|---|---|
| Salary: | £24,071.00 to £25,674.00 per year |
| Additional salary information: | £24071.00 - £25674.00 a year |
| Hours: | Full time |
| Closing date: | 14 March 2025 |
| Location: | Woodville, DE11 7JG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5707-SPCNRecep |
Summary
Receive and direct patients on arrival at the reception desk in a friendly and courteous manner, ensuring their requirements are met professionally and efficiently Provide help to patients with general enquiries, and to assist them to make appointments, using the computer appointment system. Care navigation to ensure the patient is seen by the most appropriate clinician or service to meet their needs. Signposting to other services as required. Receive, record and direct accurate messages when appropriate and pass these onto other members of the team using emails or the clinical system Answer telephones promptly in a polite and professional manner and manage calls appropriately, forwarding to the most appropriate team member if necessary Deal efficiently with general enquiries from patients, Practices and other stakeholders Hand out feedback forms and leaflets as appropriate and sending out questionnaires/information via the clinical system. To advise patients on approximate waiting times and of any unexpected delays To listen to patients' complaints remaining polite and empathetic at all times, making sure they are addressed and dealt with appropriately, enlisting the help of a senior colleague when needed To provide administrative support to the PCN Leadership Team and PCN Administrator. Assist with the running of seasonal influenza and covid vaccination programmes. To carry out routine safety checks To be responsible for carrying out opening/closing procedures for the building. Responsible for ensuring consumables are replenished on a regular basis. To be a trained Fire Warden as part of the Team. To be a trained Chaperone as and when required. To manage sample collection for patients and clinicians. Organising of PCN Quest sessions and training days Maintenance of stationery and clinical stock ordering. Carry out appointment cancellations and re-bookings as required. Any other duties as required. Follow PCN policies and procedures at all times. Maintain patient, staff and business confidentiality at all times.