Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Bank ICT Administrator
| Dyddiad hysbysebu: | 04 Mawrth 2025 |
|---|---|
| Cyflog: | £26,928.00 i £29,551.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £26928.00 - £29551.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Mawrth 2025 |
| Lleoliad: | Wrexham, LL13 7TD |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | H9050-25-0704 |
Crynodeb
Enable ICT user account administration (to include, but not limited to MicrosoftActive Directory domain administration, system account administration,Telecommunications system administration). Routine first line support duties (e.g. user session administration, basicsoftware installation, user password maintenance). Security system administration (e.g. Hard disk encryption, Secure File Portal,Web and Mail filtering systems). Facilitate Data Network administration e.g. Remote Access accounts (VPN),Wireless account administration (Cisco ACS). Facilitate the maintenance of ICT Asset Management system (to includeupdating and reporting of asset information). Process all ICT order requests, ensuring all requisitions are raised in a timelymanner, and that all details are accurate and include financial codes andappropriate authorisation. Check progress of requisition and liaise withprocurement teams to ensure priority POs are raised efficiently. Ensure allorders are receipted when required. Respond, assess, resolve and action all types of ICT related issues within ownarea of responsibility effectively and efficiently using a call logger system, in apolite and professional manner adhering to negotiated Service LevelAgreements. Accurately record all types of ICT related issues using the Service DeskIncident management tool. Responsible for providing a high level Customer focussed Service. Responsible for service request/ incident ownership through the call lifecycle.Version 2 Page 3 of 8 Assist with the coordination of ICT Equipment disposal, ensuring Health BoardGuidelines are adhered to, and that the ICT asset system is kept updated. Provide basic ICT Training and advice to users (e.g. use of remote access VPNtoken, use of voicemail facility). Communicate ICT matters which may be seen as complicated by non ICT staff. Develop user advice guides and frequently asked question lists for end users,and ensure publication to the ICT Service User Portal. Liaise with third party ICT equipment Suppliers and support organisations asnecessary. May be required to respond to changing priorities as instructed by SeniorManagement. To work in conjunction with Supervisors and other ICT specialists to supportand implement key projects and service deliverables. Provide advice/guidance where relevant to ICT Security. Observe all ICTsecurity procedures in the performance of the above duties. Assist in the development of supporting documentation for servicemanagement as defined in the BCU Service Catalogue. Work closely with Service Support and Delivery Manager to assist withmaintaining ITIL methodology in relation to the role, and ensure continuousservice improvement, through the appropriate use of user feedback data. Take immediate action to minimise operational risks where it is reasonablypracticable to do so, advising Senior Management as required. Follow ICT policies for own work area and propose changes to ICT userworking practices and procedures. Follow and action mobile phone process which will include the delivery anddistribution of mobile phones. This may mean travelling at short notice to BCUsites to accommodate the demand on the service. Other duties as specified by senior ICT management.