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Band 3 Administrator - Wiltshire Talking Therapies, Devizes
| Posting date: | 03 March 2025 |
|---|---|
| Salary: | £24,071.00 to £25,674.00 per year |
| Additional salary information: | £24071.00 - £25674.00 a year |
| Hours: | Full time |
| Closing date: | 17 March 2025 |
| Location: | Devizes, SN10 5DS |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9342-25-0211 |
Summary
Wiltshire Talking Therapies is a supportive and friendly team and full training and support is readily available, however in applying for this role you should be confident that you possess strong personal resilience. This is due to the nature and volume of calls received, there is an element of pressure as well as occasionally some difficult conversations. Liaise with a wide range of stakeholders, both internal to the organisation and external, including: Therapy Staff. Service Users and Carers. Health and Social Care teams. Third sector/voluntary agencies. Utilise written and verbal communication skills to connect with a wide range of people, requiring tact and persuasive skills where there may be barriers to understanding or agreement. Exchange verbal and written information with patients, staff and carers relating to appointments. Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective. To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items. To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner. Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments, escalating issues to the Lead Clinical Services Administrator as appropriate. Arrange meetings and appointments for members of the team including the scheduling of room bookings. Type patient correspondence/e-mails as required. Input accurate and up to date patient data onto the IAPTus system. Order stationery and other necessary items for the team via the procurement system. May be responsible for petty cash. Supporting the induction of new staff members as required. Clerical duties including photocopying and scanning. Provide cover for colleagues when and where necessary. Prioritise workload with particular consideration to issues arising and responding to shifting priorities appropriately. Assist patients during incidental contact, to provide non-clinical advice or information to patients/relatives or carers.