IT Support Technician Apprentice
| Posting date: | 03 March 2025 |
|---|---|
| Salary: | £22,183 per year |
| Hours: | Full time |
| Closing date: | 02 April 2025 |
| Location: | L11 4SG |
| Remote working: | On-site only |
| Company: | Lifetime Training |
| Job type: | Apprenticeship |
| Job reference: | VA/243717-37853 |
Summary
Roles and responsibilities, but not limited to;
- Live the mission, values and drivers every day.
- Support business services to ensure service targets are being met and all processes are followed.
- Support the business services team to instil processes, quality of service and industry best practices throughout your service area.
- Ensure all requests are logged and managed to completion on the service management tool.
- Follow processes as set out in mapping tool and identify any areas where they can be improved upon.
- Support IT hardware on site, including basic repairs, wireless and wired network troubleshooting, reimaging and initial software triage across all academies within our trust.
- Rapid on-site response to incidents that are affecting teaching and learning in the classroom.
- Maintain asset information relating to IT equipment when it is moved/deployed or disposed of across our trust.
- Active involvement in yearly refresh projects for on-site devices and other refresh initiatives.
- Escalate issues impacting on your ability to meet specific objectives to the IT Team Leader ensuring issues are flagged in a timely manner.
- Manage workload and relationships over several academies.
- Maintain and complete checklists for daily/weekly/monthly tasks as set out by the IT Team Leader.
- Work flexibly across a number of academies as required to enable effective service delivery.
- Committed to complete projects, tasks and off the job training to complete apprenticeship.
- Engage fully in the trusts professional growth process to fulfil personal potential and be able to participate effectively in the implementation of our trust's strategic big moves.
- Attend meetings / training and carry out administrative tasks and duties as specified on the trust calendar.
- Consistently implement all trust policies and contribute to decision-making and consultation procedures.
- Report any safeguarding concerns immediately to a Designated Safeguarding Lead.
- Carry out any other reasonable duties as requested by your line manager.