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Enforcement Officer
| Posting date: | 26 February 2025 |
|---|---|
| Salary: | £29,880 to £33,201 per year |
| Hours: | Full time |
| Closing date: | 12 March 2025 |
| Location: | Bristol, South West, BS16DT |
| Company: | LiveWest Homes Ltd |
| Job type: | Permanent |
| Job reference: | 55914458 |
Summary
About The Role
Are you passionate about making a difference in the community? Are you a creative and tenacious individual, with an interest in enforcement and housing law? LiveWest is looking for a dedicated Enforcement Officer to join our Compliance team. This is a fantastic opportunity to work in a dynamic environment where you can truly make an impact and be our expert in enforcement activities in Bristol and West of England.
Key Responsibilities:
- Deliver Comprehensive Enforcement Services: Ensure all services are delivered in line with targets, budgets, policies, and operational standards to achieve agreed customer service and value for money outcomes.
- Resolve No Access Cases: Proactively assist colleagues in resolving all no access cases, ensuring compliance and customer satisfaction.
- Legal Representation: Prepare legal paperwork and present cases in court, including DIY possession, injunctions, and other enforcement actions.
- Support and Advice: Provide proactive and effective advice and support to colleagues to ensure the quality and consistency of case management.
Why Join LiveWest?
At LiveWest, we are committed to our values of being customer-focused, challenging convention, and delivering together. We prioritise safety, continuous learning, and innovation. By joining our team, you will be part of an organisation that values collaboration, accountability, and excellence. If you are driven to make a positive impact and align with our mission to put the customer at the heart of everything we do, we would love to hear from you!
Apply now and be a part of a team that is dedicated to making a difference in the community.
This role is being offered on a full time, permanent basis, working 37 hours per week. Hybrid working is available for this role, this is a mobile role that will include desk based work and site visits across Bristol and West of England. Weston-super-Mare will be the nearest office.
We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.
About The Candidate
To be successful in your application for the role of Enforcement Officer you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:
- Experience in Social Housing or Legal Profession: Proven background in social housing or a related legal field.
- Specialist Enforcement Services: Experience delivering enforcement services and meeting KPI standards in a comparable organisation.
- Operational Level Enforcement: Experience tackling no access and other breaches of contract effectively.
- Court Representation: Experience in representing and advocating in court, obtaining injunctions and possession orders.
- Customer Satisfaction: Demonstrable experience in improving customer satisfaction.
- Performance Enhancement: Knowledge of enhancing performance or working practices to deliver improved value for money.
- Social Housing Policy: Understanding of social housing policy and good practice.
- Landlord and Tenant Legislation: Knowledge of relevant legislation and best practices.
- Legal Casework: Familiarity with legal casework best practices and quality management.
- Flexible Working: Adaptable approach to working hours to meet customer and operational needs.
- Driving Licence: Full valid UK driving licence.
- Professional Development: Evidence of continuing professional development, such as CIH / HNC in Housing or equivalent expertise through experience and study.
- Desirable: CIH Level 4 qualification or an equivalent related tenancy law qualification.
Please note: we are unable to provide visa sponsorship for this role; therefore, you must have the right to work in the UK to submit an application for this role.
About The Company
Our Reward and Benefits:
- Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.
Are you passionate about making a difference in the community? Are you a creative and tenacious individual, with an interest in enforcement and housing law? LiveWest is looking for a dedicated Enforcement Officer to join our Compliance team. This is a fantastic opportunity to work in a dynamic environment where you can truly make an impact and be our expert in enforcement activities in Bristol and West of England.
Key Responsibilities:
- Deliver Comprehensive Enforcement Services: Ensure all services are delivered in line with targets, budgets, policies, and operational standards to achieve agreed customer service and value for money outcomes.
- Resolve No Access Cases: Proactively assist colleagues in resolving all no access cases, ensuring compliance and customer satisfaction.
- Legal Representation: Prepare legal paperwork and present cases in court, including DIY possession, injunctions, and other enforcement actions.
- Support and Advice: Provide proactive and effective advice and support to colleagues to ensure the quality and consistency of case management.
Why Join LiveWest?
At LiveWest, we are committed to our values of being customer-focused, challenging convention, and delivering together. We prioritise safety, continuous learning, and innovation. By joining our team, you will be part of an organisation that values collaboration, accountability, and excellence. If you are driven to make a positive impact and align with our mission to put the customer at the heart of everything we do, we would love to hear from you!
Apply now and be a part of a team that is dedicated to making a difference in the community.
This role is being offered on a full time, permanent basis, working 37 hours per week. Hybrid working is available for this role, this is a mobile role that will include desk based work and site visits across Bristol and West of England. Weston-super-Mare will be the nearest office.
We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.
About The Candidate
To be successful in your application for the role of Enforcement Officer you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:
- Experience in Social Housing or Legal Profession: Proven background in social housing or a related legal field.
- Specialist Enforcement Services: Experience delivering enforcement services and meeting KPI standards in a comparable organisation.
- Operational Level Enforcement: Experience tackling no access and other breaches of contract effectively.
- Court Representation: Experience in representing and advocating in court, obtaining injunctions and possession orders.
- Customer Satisfaction: Demonstrable experience in improving customer satisfaction.
- Performance Enhancement: Knowledge of enhancing performance or working practices to deliver improved value for money.
- Social Housing Policy: Understanding of social housing policy and good practice.
- Landlord and Tenant Legislation: Knowledge of relevant legislation and best practices.
- Legal Casework: Familiarity with legal casework best practices and quality management.
- Flexible Working: Adaptable approach to working hours to meet customer and operational needs.
- Driving Licence: Full valid UK driving licence.
- Professional Development: Evidence of continuing professional development, such as CIH / HNC in Housing or equivalent expertise through experience and study.
- Desirable: CIH Level 4 qualification or an equivalent related tenancy law qualification.
Please note: we are unable to provide visa sponsorship for this role; therefore, you must have the right to work in the UK to submit an application for this role.
About The Company
Our Reward and Benefits:
- Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.