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OPERATIONS COORDINATOR
| Posting date: | 26 February 2025 |
|---|---|
| Salary: | £28,000 to £30,000 per year, pro rata |
| Hours: | Part time |
| Closing date: | 21 March 2025 |
| Location: | BN2 4QN |
| Remote working: | On-site only |
| Company: | Gladrags Costume Resources |
| Job type: | Permanent |
| Job reference: |
Summary
Gladrags seeks a proactive, organised, person-centred individual to grow the costume service. The role suits someone who thrives in a creative, busy environment and enjoys working with a diverse range of people. Opportunity to contribute to sustainability initiatives, human resources, outreach activities, and more. This role is part-time, 30 hours a week.
Key Responsibilities:
-Work with the Director to guide a volunteer team to run the costume store,
balancing daily duties, volunteer interests, and efficient service.
-Oversee excellent customer service, including costume guidance, managing the
hire process and providing a welcoming, differentiated experience.
-Handle bookings, customer communications, and front-of-house administration.
-Develop systems and documents to enhance customer service and operations.
-Support the Volunteer Coordinator with onboarding, training, and development of
volunteers.
-Work with the Director to progress the organisation’s sustainability goals and
activities.
-Assist with community outreach activities, including children’s dress-up and
reminiscence events.
-Collaborate with other members of a small management team on strategic
planning and policy development.
-Represent Gladrags externally and build key relationships with customers and
stakeholders.
Job Requirements:
Experience (totalling at least one year):
-Managing or coordinating a small team
-Customer service or public-facing roles
-Project managing people/situations
Ability to:
-Work independently and manage multiple tasks
-Delegate and empower others
-Remain calm and prioritise in busy environments
-Communicate with people from diverse backgrounds and learning needs
-Build relationships with stakeholders
Approach:
-Proactive, self-organised, and collaborative
-Solutions-based, flexible, adaptable, and person-centered
-Approachable, respectful, and empathetic
Attributes:
-Strong interpersonal and communication skills
-Efficient in organisation, planning, and administration (ICT literacy, numeracy)
-Ability to learn quickly and adapt
Commitment:
-Sustainable practices and circular economy
-Equal opportunities, diversity, and community arts
Desirable:
-Experience in voluntary or arts sectors and training delivery
-Knowledge in arts, theatrical costume, vintage clothing, health & safety
Gladrags is a Brighton-based charity offering sustainable costume resources and expertise for projects rooted in community, education, wellbeing, and the Arts. We provide subsidised costume hire, and outreach activities that further support the community.
For more information about this role and a detailed Job description and Person Specification please visit: https://www.gladragscostumes.org.uk/jobs.html
Key Responsibilities:
-Work with the Director to guide a volunteer team to run the costume store,
balancing daily duties, volunteer interests, and efficient service.
-Oversee excellent customer service, including costume guidance, managing the
hire process and providing a welcoming, differentiated experience.
-Handle bookings, customer communications, and front-of-house administration.
-Develop systems and documents to enhance customer service and operations.
-Support the Volunteer Coordinator with onboarding, training, and development of
volunteers.
-Work with the Director to progress the organisation’s sustainability goals and
activities.
-Assist with community outreach activities, including children’s dress-up and
reminiscence events.
-Collaborate with other members of a small management team on strategic
planning and policy development.
-Represent Gladrags externally and build key relationships with customers and
stakeholders.
Job Requirements:
Experience (totalling at least one year):
-Managing or coordinating a small team
-Customer service or public-facing roles
-Project managing people/situations
Ability to:
-Work independently and manage multiple tasks
-Delegate and empower others
-Remain calm and prioritise in busy environments
-Communicate with people from diverse backgrounds and learning needs
-Build relationships with stakeholders
Approach:
-Proactive, self-organised, and collaborative
-Solutions-based, flexible, adaptable, and person-centered
-Approachable, respectful, and empathetic
Attributes:
-Strong interpersonal and communication skills
-Efficient in organisation, planning, and administration (ICT literacy, numeracy)
-Ability to learn quickly and adapt
Commitment:
-Sustainable practices and circular economy
-Equal opportunities, diversity, and community arts
Desirable:
-Experience in voluntary or arts sectors and training delivery
-Knowledge in arts, theatrical costume, vintage clothing, health & safety
Gladrags is a Brighton-based charity offering sustainable costume resources and expertise for projects rooted in community, education, wellbeing, and the Arts. We provide subsidised costume hire, and outreach activities that further support the community.
For more information about this role and a detailed Job description and Person Specification please visit: https://www.gladragscostumes.org.uk/jobs.html