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Call Handler
| Posting date: | 25 February 2025 |
|---|---|
| Salary: | £11.65 per hour |
| Additional salary information: | £11.65 an hour |
| Hours: | Full time |
| Closing date: | 04 March 2025 |
| Location: | Telford, TF3 4LY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1923-25-0008 |
Summary
An opportunity has become available to work in our Teldoc Call Centre team based in our Integrated Care Navigation Centre in Telford. You will be responsible for greeting Teldoc patients on the telephone, care navigation, booking appointments and answering queries in a professional and caring manner. As the successful candidate, you will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure. You must be able to communicate effectively, have empathy and patience to deal with a high volume of queries from patients and NHS professionals. We have a patient list size of over 50,000 patients across multiple sites. Availability to work Monday and Friday preferred.