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Gatehouse Security Officer
| Posting date: | 25 February 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 27 March 2025 |
| Location: | Birmingham, West Midlands |
| Remote working: | On-site only |
| Company: | Hilton Birmingham Metropole |
| Job type: | Permanent |
| Job reference: | HOT0BAST |
Summary
Secure you next career move!
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Hourly Rate £12.30 (SIA License required)
A WORLD OF REWARDS
Smart uniform provided and laundered
Free, healthy and high quality meals when on duty
Grow your Career !
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
Discounted dental and health cover
High street discounts: with Perks at Work
Free car park
Subsidised Taxi between 12am and 7am
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Guest Experience Day: 1 night stay with breakfast and dinner
Modern and inclusive Team Member’s areas
A Security Officer patrols, monitors, and observes security procedures to ensure a safe Guest and Member experience while investigating theft and managing instances of undesirable behaviour.
What will I be doing?
You will join the Security Team at the Hilton Bimringham Metropole as a Gatehouse Security officer. You will work mainly outside at the entrance of the hotel. As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Officer will also be required to investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:
Monitor and control staff entrances
Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately
Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained
Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies
Responsible for checking goods received out of hours
Maintain system that records the issue and receipt of departmental keys
Operate, check and monitor the CCTV system
Patrol the hotel on a regular basis ensuring fire walks take place and are recorded
Ensure safe passage of cash transfers within the hotel
Support evacuation of the hotel during fire alarm situations
Monitor suspicious packages and be aware of bomb and terror threat procedures
Provide secure storage for guest oversized items
Ensure hotel facilities and function rooms remain secure and locked when not in use
Maintain the Security Log Book and Incident Reports
Investigate and report all allegations of theft, criminal damage and other incidents
Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
Liaise with Police in the absence of Security Team Leader
Report any maintenance or hazard issues to the supervisor on duty
Adhere to all Health and Safety Regulations
What are we looking for?
A Security Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
High school graduate or above
Good physical condition
At least two (2) years of law enforcement experience either in a Security Bureau or military training
Must be knowledgeable about fire procedures, disaster plan procedures, bomb threats and hotel evacuation procedures
Should be well-versed in local law/government regulation
Absolute discretion and confidentiality regarding sensitive information
SIA trained and licensed
Positive attitude
Good communication skills
Good grooming standards
Ability to work under pressure, keeping calm in emergency situations
Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in customer service environment
First Aid
Knowledge of P.A.C.E.
IT proficiency
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Hourly Rate £12.30 (SIA License required)
A WORLD OF REWARDS
Smart uniform provided and laundered
Free, healthy and high quality meals when on duty
Grow your Career !
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
Discounted dental and health cover
High street discounts: with Perks at Work
Free car park
Subsidised Taxi between 12am and 7am
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Guest Experience Day: 1 night stay with breakfast and dinner
Modern and inclusive Team Member’s areas
A Security Officer patrols, monitors, and observes security procedures to ensure a safe Guest and Member experience while investigating theft and managing instances of undesirable behaviour.
What will I be doing?
You will join the Security Team at the Hilton Bimringham Metropole as a Gatehouse Security officer. You will work mainly outside at the entrance of the hotel. As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Officer will also be required to investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:
Monitor and control staff entrances
Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately
Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained
Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies
Responsible for checking goods received out of hours
Maintain system that records the issue and receipt of departmental keys
Operate, check and monitor the CCTV system
Patrol the hotel on a regular basis ensuring fire walks take place and are recorded
Ensure safe passage of cash transfers within the hotel
Support evacuation of the hotel during fire alarm situations
Monitor suspicious packages and be aware of bomb and terror threat procedures
Provide secure storage for guest oversized items
Ensure hotel facilities and function rooms remain secure and locked when not in use
Maintain the Security Log Book and Incident Reports
Investigate and report all allegations of theft, criminal damage and other incidents
Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
Liaise with Police in the absence of Security Team Leader
Report any maintenance or hazard issues to the supervisor on duty
Adhere to all Health and Safety Regulations
What are we looking for?
A Security Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
High school graduate or above
Good physical condition
At least two (2) years of law enforcement experience either in a Security Bureau or military training
Must be knowledgeable about fire procedures, disaster plan procedures, bomb threats and hotel evacuation procedures
Should be well-versed in local law/government regulation
Absolute discretion and confidentiality regarding sensitive information
SIA trained and licensed
Positive attitude
Good communication skills
Good grooming standards
Ability to work under pressure, keeping calm in emergency situations
Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in customer service environment
First Aid
Knowledge of P.A.C.E.
IT proficiency
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.