Customer Service Administrator
| Posting date: | 24 February 2025 |
|---|---|
| Salary: | £26,000 to £28,000 per year |
| Hours: | Full time |
| Closing date: | 26 March 2025 |
| Location: | UB3 1DB |
| Remote working: | On-site only |
| Company: | KPI RECRUITING LTD |
| Job type: | Permanent |
| Job reference: | CUS-SER-ADMI-HAY-IT-30266 |
Summary
KPI Recruiting are on the look out for a Customer Service Administrator for our client based in Hayes.
As a Customer Service Administrator your working hours and days are:
• Monday- Friday
• Varied working hours (40 hours per week)
The rate of pay as a Customer Service Administrator is:
• £26,000- £28,000
The duties and responsibilities as a Customer Service Administrator are:
• Input into ERP system
• Pre-and post-sales orders administration, including issuing relevant documentation and invoice checking
• Liaise with relevant departments to ensure customer’s expectations are fulfilled
• Monitoring updated delivery dates against customer’s requirements ensuring the company meets the requirements deadlines
• Quotations, achknowledge orders, updating on the progress of the orders
• Following up any queries or concerns that a client may have regarding their orders
• Investigating and replying to customer’s compliants related to damages, late deliveries or any other logistic issues
• Arranging returns and processing
• Liaise with customers and third parties to organise consignments domestically and internationally, ensuring customer expectations are fulfilled
• Liaise with external carriers and schedule deliveries effectively
• Prepare and complete shipping manifests and other logistics documentation
• Trouble shoot day to day issues regarding customers deliveries
• Monitor and measure service levels using client and supplier information
• Maintain food safety, authenticity, legality, and quality standards
• Maintain health & safety Standards
• Contribute to Continuous Improvement by putting forward ideas that might improve quality, efficiency and profitability of the business
• Report any risks or any evidence of unsafe or out-of- specification product, equipment, packaging, or raw materials, to your direct manager to enable the resolution of issues requiring immediate action
• Take inbound calls and provide information over the phone, receive and process post
• Update/manage electronic and hard copy filing systems
The ideal candidate for a Customer Service Administrator would need:
• Excellent numerical skills, knowledgeable and competent in the use of Microsoft Office particularly Outlook and Excel
• Good attention to detail
• Effective and efficient time management of self and duties
• Ability to deal with a mix of queries and to switch between activities
• Good customer service skills and ability to handle and resolve complaints
• Ability to build strong relationships with colleagues, customers and suppliers
• Good determination and persistence
• Enthusiastic, honest and reliable
• Ability to work well individually or in a team envrionment
• Friendly with an approachable nature
If this role as a Customer Service Administrator is for you then APPLY NOW!
Or contact our Hounslow Team on 07388663262.
About KPI Recruiting, we are a leading recruitment agency with branches all throughout the UK. We are led by a team of friendly and experienced recruitment professionals who strive to provide excellent service to our candidates and clients alike.
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KPI Recruiting is an equal- opportunity employer.
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