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WCA Clinical Performance Lead
| Posting date: | 21 February 2025 |
|---|---|
| Salary: | £54,000 per year |
| Hours: | Full time |
| Closing date: | 23 March 2025 |
| Location: | Lewes, East Sussex |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | PFAS - IPRS Group |
| Job type: | Permanent |
| Job reference: |
Summary
Company Description:
Based in various clinics, mostly around the South East of the UK, PFAS are an independent provider of quality medical assessments using a network of specialist health practitioners. We pride ourselves on being professional, caring and having a great knowledge in our field valuing teamwork as one of our greatest strengths. We listen to customers, claimants and our colleagues to help our continual learning and development.
We are currently hiring a WCA Clinical Performance Lead within Operations, reporting to the Assessment Centre Manager to carry out WCA assessments (Face to Face, Telephone, Video) and produces consistent, concise reports for the Department of Work and Pensions (DWP).
Position:
As WCA Clinical Performance Lead you will provide clinical coaching and mentoring to new and tenured HCPs, typically in his/her assessment centre. You will support in delivering quality, productivity, and applicable service level targets by providing clinical expertise and judgment and will be called upon to provide Stage 3 training to new hires and ongoing informal ‘on the job’ training to new hires, case review and ‘on the spot’ coaching to new and tenured HCPs and may be required to deliver classroom training to new HCPs.
Main job duties:
Conducts WCA assessments using various channels.
Mentors and coaches HCPs in the centre and are the first point of contact for clinic questions and issues.
Escalates clinical questions through appropriate channels and communicating J
Analyses and interpret clinical information and medical evidence and provide a report in a professional and concise manner.
Provide comprehensive reports to enable decision makers at DWP to make informed decisions regarding benefit claim
Liaise with Clinical Manager and Head of Quality to develop and embed best practices.
Attendance at Stakeholder and Customer meetings as required.
Carry out case reviews and provide ‘on the spot’ feedback to tenured HCPs
Provide Stage 3 training to new HCPs as required
Provide training to new HCPs as required and provide feedback for any Approval related audit and New Entrant Audit when received from suppliers Provide support for HCPs in responding to complaints
Requirements:
EXPERIENCE AND KNOWLEDGE:
Candidate should be : - A Registered Nurse, physiotherapist or occupational therapist with at least 2 years experience working as a disability analyst.
Effective communication skill
Ability to deliver effective feedback
Able to work collaboratively with colleagues at various levels of the organisation.
Effective report writing skills
Works well as part of a team.
Ability to work in a fast paced and rapidly changing environment.
Able to work with tight deadlines.
Desirable but not essential-
To have knowledge and experience of stage 3 mentoring.
Trained in completing WCA Audits
Other information
Salary £54,000 per annum depending on experience
Location Hybrid (Lewes and Guildford assessment centres )
Permanent / Full time position
Hours 37.5 hours per week Monday-Friday
Other benefits include:
Professional Development Opportunities
Employee Assistance Programme including free confidential counselling (Not abbreviated, not everyone will know what EAP is)
High-street discounts
25 days annual leave
Moving Day Leave
Membership of the Company pension scheme
Recruit a Friend bonus scheme – up to £1,500
Environmental Initiatives
Westfield Health Cash Plan
Free Eye Tests every 2 years
Free annual Flu-Vaccination
At PFAS, we value and promote diversity and are committed to equality of opportunity for all. We are proudly Disability Confident employers and as such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact pfas.recruitment@iprsgroup.com
Based in various clinics, mostly around the South East of the UK, PFAS are an independent provider of quality medical assessments using a network of specialist health practitioners. We pride ourselves on being professional, caring and having a great knowledge in our field valuing teamwork as one of our greatest strengths. We listen to customers, claimants and our colleagues to help our continual learning and development.
We are currently hiring a WCA Clinical Performance Lead within Operations, reporting to the Assessment Centre Manager to carry out WCA assessments (Face to Face, Telephone, Video) and produces consistent, concise reports for the Department of Work and Pensions (DWP).
Position:
As WCA Clinical Performance Lead you will provide clinical coaching and mentoring to new and tenured HCPs, typically in his/her assessment centre. You will support in delivering quality, productivity, and applicable service level targets by providing clinical expertise and judgment and will be called upon to provide Stage 3 training to new hires and ongoing informal ‘on the job’ training to new hires, case review and ‘on the spot’ coaching to new and tenured HCPs and may be required to deliver classroom training to new HCPs.
Main job duties:
Conducts WCA assessments using various channels.
Mentors and coaches HCPs in the centre and are the first point of contact for clinic questions and issues.
Escalates clinical questions through appropriate channels and communicating J
Analyses and interpret clinical information and medical evidence and provide a report in a professional and concise manner.
Provide comprehensive reports to enable decision makers at DWP to make informed decisions regarding benefit claim
Liaise with Clinical Manager and Head of Quality to develop and embed best practices.
Attendance at Stakeholder and Customer meetings as required.
Carry out case reviews and provide ‘on the spot’ feedback to tenured HCPs
Provide Stage 3 training to new HCPs as required
Provide training to new HCPs as required and provide feedback for any Approval related audit and New Entrant Audit when received from suppliers Provide support for HCPs in responding to complaints
Requirements:
EXPERIENCE AND KNOWLEDGE:
Candidate should be : - A Registered Nurse, physiotherapist or occupational therapist with at least 2 years experience working as a disability analyst.
Effective communication skill
Ability to deliver effective feedback
Able to work collaboratively with colleagues at various levels of the organisation.
Effective report writing skills
Works well as part of a team.
Ability to work in a fast paced and rapidly changing environment.
Able to work with tight deadlines.
Desirable but not essential-
To have knowledge and experience of stage 3 mentoring.
Trained in completing WCA Audits
Other information
Salary £54,000 per annum depending on experience
Location Hybrid (Lewes and Guildford assessment centres )
Permanent / Full time position
Hours 37.5 hours per week Monday-Friday
Other benefits include:
Professional Development Opportunities
Employee Assistance Programme including free confidential counselling (Not abbreviated, not everyone will know what EAP is)
High-street discounts
25 days annual leave
Moving Day Leave
Membership of the Company pension scheme
Recruit a Friend bonus scheme – up to £1,500
Environmental Initiatives
Westfield Health Cash Plan
Free Eye Tests every 2 years
Free annual Flu-Vaccination
At PFAS, we value and promote diversity and are committed to equality of opportunity for all. We are proudly Disability Confident employers and as such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact pfas.recruitment@iprsgroup.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.