Customer Service Advisor
Posting date: | 20 February 2025 |
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Salary: | £11.94 to £11.94 per hour |
Hours: | Part time |
Closing date: | 22 March 2025 |
Location: | b64 |
Remote working: | On-site only |
Company: | MET Recruitment |
Job type: | Temporary |
Job reference: | JOB-4091-20726 |
Summary
Customer Service Advisor
Cradley Heath
Mon-Fri
40 hours
£11.94 per hour
We are currently recruiting a Customer Service Advisor to join our client, a rapidly evolving team. As a Customer Service Advisor, you will be faced with many duties such as providing excellent service, assisting customers with complaints and many more!
Main Responsibilities (Not limited to):
• Dealing with queries by other the telephone and via email from Customers.
• Keying customer orders onto the system, ensuring that they are processed accurately and in a timely way.
• Checking product availability and suggesting alternatives where appropriate.
• Dealing with customer enquiries - these could relate to product advice, order quotations, and order tracking.
• Ensuring customers are kept informed regarding order delays, and back orders are maintained.
• Taking ownership with customer issues/complaints and following them through to a satisfactory resolution for the Customer.
• Go the extra mile to give customers a memorable Customer Experience.
• To assist Area Business Development Managers with any customer related queries that may drive further business.
Person Specification:
• Previous experience within a role that requires order/data entry
• Experience within the Customer Service Sector.
• Excellent communication skills.
• Ability to work in a team.
• Computer competent.
• Familiar with CRM systems.
• Positive “can” do attitude