Warning
This job advert has expired and applications have closed.
Call Centre Manager, Integrated Urgent Care (IUC/111)
| Posting date: | 20 February 2025 |
|---|---|
| Salary: | £53,755.00 to £60,504.00 per year |
| Additional salary information: | £53755.00 - £60504.00 a year |
| Hours: | Full time |
| Closing date: | 23 February 2025 |
| Location: | Wakefield, WF2 0XQ |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9174-25-0037 |
Summary
As an experienced senior manager (band 7 or above), you will have at least six months recent experience working in a managerial role within a call centre environment. You will be able to identify early and resolve disagreements and conflict, ensure staff are updated on service changes and communicate their suggestions to a broad range of colleagues. You will be able to quickly establish and develop good working relationships at all levels and in all disciplines throughout the Trust. You will be committed to your own development and have the flexibility to meet the needs of the service. You may also be required to take part in an on-call rota and on call payments in line with NHS Agenda for Change. You will have the flexibility to travel across our two both sites in Rotherham (Wath-upon-Dearne) and Wakefield, as well as the wider Trust when necessary. Your values will align to those of the Trust. If successful at the shortlisting stage, you will be invited to an assessment centre and interview on Friday 7th March with intended commencement in post mid May 2025.