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Duty Manager, Forest Arts Centre
| Posting date: | 20 February 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 09 March 2025 |
| Location: | New Milton, Hampshire, BH25 6DS |
| Company: | Hampshire Cultural Trust |
| Job type: | Permanent |
| Job reference: | teamtailor-5584146-1351160 |
Summary
Job Title: Duty Manager
Salary: Up to £15,000 per annum (FTE £30,000) - Inclusive of 2025 salary review
Location: Forest Arts Centre, New Milton
Hours: 18.5 hours per week, across evenings and weekends.
Type of Contract: Permanent
Job Description: Duty Manager, Forest Arts Centre
Looking for the opportunity to lead day to day operations at a one of a kind arts venue?
As a duty manager at the Forest Arts Centre, you will be leading day to day operations alongside the venue management team for a vital community arts centre. You will supervise a team of dedicated volunteers and casual staff across everything from comedy, music, workshops and more role modelling the delivery of consistent, high-quality experiences for visitors and artists alike. You will lead the team to deliver a high standard of service at each visitor touch point including welcome, ticketing and inquiries, and café and bar service. You will proactively take on cleaning duties and venue preparation to make sure that the centre is ready for any upcoming activities as well as supporting and supervising the volunteer & casual teams working in the venue. You will also help shape the direction of the centre by working with the general manager on ways to continually improve the venue and what is offered, taking the lead on key aspects of the venues operations.
A bit about you:
You’re experience as a front-line manager in a public venue will demonstrate your strong communication, interpersonal skills and strong operational background. You will have a proactive and positive nature, using your initiative to take action and drive opportunities forward. You will hold demonstrable experience in delivering consistent, high-quality customer service as well as complex administrative duties.
Experience in heritage, arts and culture or hospitality is desirable but not essential. Flexibility is key with evening and weekend work an integral part of the role.
What it’s like to work for us:
At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.
We are committed to promoting equality and diversity and a culture that actively values difference. We recognise people from different backgrounds and experiences bring valuable insights to the workplace and enhance the way we perform and work. Our levels of employee engagement are high and our organisational culture positive.
The benefits of working for us:
25 days annual leave + bank holidays (pro-rated for part time working)
7.5% Employer pension contributions
Life assurance scheme (x3 annual salary)
Enhanced occupational sick pay
Industry leading Employee Assistance Programme
Interest-free Season ticket loans and travel loans from first day of employment
Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
Access to same day GP appointments for employees and their immediate family
Access to free eye tests and vouchers towards glasses for VDU use
Free flu vaccination vouchers
Cycle to Work Scheme
Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
Opportunities to learn, develop and progress
Free tea and coffee in all our venues
Team Card - Free access to our fee paying venues and discounts across café and retail.
To apply please fill in the application form with an up-to-date CV. We do not require covering letters for this position however would be grateful to receive context to your application.
Closing date for applications: 9 March 2025
Proposed Interview date: W/C 17 March 2025
To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/
Salary: Up to £15,000 per annum (FTE £30,000) - Inclusive of 2025 salary review
Location: Forest Arts Centre, New Milton
Hours: 18.5 hours per week, across evenings and weekends.
Type of Contract: Permanent
Job Description: Duty Manager, Forest Arts Centre
Looking for the opportunity to lead day to day operations at a one of a kind arts venue?
As a duty manager at the Forest Arts Centre, you will be leading day to day operations alongside the venue management team for a vital community arts centre. You will supervise a team of dedicated volunteers and casual staff across everything from comedy, music, workshops and more role modelling the delivery of consistent, high-quality experiences for visitors and artists alike. You will lead the team to deliver a high standard of service at each visitor touch point including welcome, ticketing and inquiries, and café and bar service. You will proactively take on cleaning duties and venue preparation to make sure that the centre is ready for any upcoming activities as well as supporting and supervising the volunteer & casual teams working in the venue. You will also help shape the direction of the centre by working with the general manager on ways to continually improve the venue and what is offered, taking the lead on key aspects of the venues operations.
A bit about you:
You’re experience as a front-line manager in a public venue will demonstrate your strong communication, interpersonal skills and strong operational background. You will have a proactive and positive nature, using your initiative to take action and drive opportunities forward. You will hold demonstrable experience in delivering consistent, high-quality customer service as well as complex administrative duties.
Experience in heritage, arts and culture or hospitality is desirable but not essential. Flexibility is key with evening and weekend work an integral part of the role.
What it’s like to work for us:
At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.
We are committed to promoting equality and diversity and a culture that actively values difference. We recognise people from different backgrounds and experiences bring valuable insights to the workplace and enhance the way we perform and work. Our levels of employee engagement are high and our organisational culture positive.
The benefits of working for us:
25 days annual leave + bank holidays (pro-rated for part time working)
7.5% Employer pension contributions
Life assurance scheme (x3 annual salary)
Enhanced occupational sick pay
Industry leading Employee Assistance Programme
Interest-free Season ticket loans and travel loans from first day of employment
Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
Access to same day GP appointments for employees and their immediate family
Access to free eye tests and vouchers towards glasses for VDU use
Free flu vaccination vouchers
Cycle to Work Scheme
Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
Opportunities to learn, develop and progress
Free tea and coffee in all our venues
Team Card - Free access to our fee paying venues and discounts across café and retail.
To apply please fill in the application form with an up-to-date CV. We do not require covering letters for this position however would be grateful to receive context to your application.
Closing date for applications: 9 March 2025
Proposed Interview date: W/C 17 March 2025
To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.