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Contact Centre Coordinator (Nights)
| Posting date: | 19 February 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,129.54 |
| Hours: | Full time |
| Closing date: | 21 March 2025 |
| Location: | Worcester |
| Company: | Millbrook Group Ltd |
| Job type: | Contract |
| Job reference: | 730 |
Summary
Job Advert
At Livity Life, part of Millbrook Healthcare Group, we’re leading the Technology Enabled Care (TEC) revolution. Using the most
innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the
very best care experience.
We have an exciting opportunity for a Fixed Term - Contact Centre Coordinator to cover nights within our Worcester TEC Contact
Centre. This is an excellent development opportunity where you'll work as part of an engaged and motivated team, for a company
committed to reward and recognition for a job well done. Millbrook Healthcare Group work in partnership with the local authority
to supply TEC solutions to support people in their day-to-day life. This TEC service provides the assessment of service users’
care technology needs all the way through to the installation, maintenance and review of technology equipment.
What will this role involve?
* Answering inbound calls within a timely manner and updating care records accordingly to ensure the welfare of service users
* Triage calls and refer to relevant agencies and services as appropriate.
* Responsible for the efficient mobilisation of responder/emergency services where appropriate
* Carry out well-being and other scheduled outbound service user calls as required
* Delivering remote care, support and coordination in line with co-produced plans, providing reassurance to service user
* Responsible for the prioritisation of all alerts and notifications, working autonomously to provide proactive and reactive
support, ensuring the appropriate escalation pathways are followed
* Raising and reporting equipment repairs and requirements through contact with the relevant Service Centre
What are we looking for?
* Previous customer service experience is preferred
* Strong communication skills including an excellent telephone manner
* Proven ability to quickly understand and adapt to service user/customer needs and communicate in a caring and respectful way
* Strong organisational skills
* Computer literate with a good working knowledge of Microsoft Office
What can we offer you?
* A rotating shift pattern
* Up to 33 days holiday (including bank holidays)
* Company Pension Scheme
* Life Assurance
* A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlet
Our ambition at Millbrook Healthcare Group is to become the leading provider in the assisted living sector whilst ensuring our
core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a
part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and
develop a rewarding career along the way.
Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users’ lives
Socially responsible, ethical and transparent
This role involves working in a regulated activity and may be subject to a DBS disclosure and social media check.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion,
disability or sexual orientation, and we will gladly accept applications from all sections of the community.
At Livity Life, part of Millbrook Healthcare Group, we’re leading the Technology Enabled Care (TEC) revolution. Using the most
innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the
very best care experience.
We have an exciting opportunity for a Fixed Term - Contact Centre Coordinator to cover nights within our Worcester TEC Contact
Centre. This is an excellent development opportunity where you'll work as part of an engaged and motivated team, for a company
committed to reward and recognition for a job well done. Millbrook Healthcare Group work in partnership with the local authority
to supply TEC solutions to support people in their day-to-day life. This TEC service provides the assessment of service users’
care technology needs all the way through to the installation, maintenance and review of technology equipment.
What will this role involve?
* Answering inbound calls within a timely manner and updating care records accordingly to ensure the welfare of service users
* Triage calls and refer to relevant agencies and services as appropriate.
* Responsible for the efficient mobilisation of responder/emergency services where appropriate
* Carry out well-being and other scheduled outbound service user calls as required
* Delivering remote care, support and coordination in line with co-produced plans, providing reassurance to service user
* Responsible for the prioritisation of all alerts and notifications, working autonomously to provide proactive and reactive
support, ensuring the appropriate escalation pathways are followed
* Raising and reporting equipment repairs and requirements through contact with the relevant Service Centre
What are we looking for?
* Previous customer service experience is preferred
* Strong communication skills including an excellent telephone manner
* Proven ability to quickly understand and adapt to service user/customer needs and communicate in a caring and respectful way
* Strong organisational skills
* Computer literate with a good working knowledge of Microsoft Office
What can we offer you?
* A rotating shift pattern
* Up to 33 days holiday (including bank holidays)
* Company Pension Scheme
* Life Assurance
* A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlet
Our ambition at Millbrook Healthcare Group is to become the leading provider in the assisted living sector whilst ensuring our
core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a
part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and
develop a rewarding career along the way.
Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users’ lives
Socially responsible, ethical and transparent
This role involves working in a regulated activity and may be subject to a DBS disclosure and social media check.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion,
disability or sexual orientation, and we will gladly accept applications from all sections of the community.