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Hotel Receptionist/Team Member
| Posting date: | 18 February 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 25 February 2025 |
| Location: | Southsea, Hampshire |
| Remote working: | On-site only |
| Company: | Mercer Collection Southsea Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
The Mercer Collection Hotels are currently looking to recruit a hotel receptionist/front of house assistant to join our small team. Applications are welcome for part time or full time hours.
Are you passionate about providing customers with the very best guest experience? Our guests are the focus of everything we do and a friendly, warm welcome from reception is the starting point for a good stay.
The role is very customer focused and involves some traditional reception work alongside some more general front of house tasks:-
Checking in Guests and welcoming them to the hotel;
Helping with their requests i.e. taking items to the room, assisting with room service orders, booking them taxis or restaurant meals;
Making drinks at the bar, making coffees, assisting with Breakfast Service i.e. food running;
Using our online system to enter relevant data and notes at check in fully and accurately;
Taking payments and logging these appropriately;
Taking basic reservation calls following our standard procedures or taking information and passing to our reservation team;
Working closely with your food & beverage colleagues to ensure a professional and streamlined approach across the hotel;
Communicating with the Housekeepers throughout the day;
Supporting our managers with the day to day hotel events and activities;
Liaising with the night staff.
The right person:
Will enjoy a relaxed working environment;
Can manage their own time and work independently displaying confidence with guests;
Enjoy spending time with customers and assisting them;
Able to communicate in a friendly and warm manner, our guests love someone to chat to;
Maintain a positive working relationship with colleagues - the role is integral to the smooth running of the day-to-day hotel;
A "team player" happy to help out in different areas when needed i.e. making coffees/serving drinks when busy, simple cleaning tasks such as keeping the reception area tidy.
Solid knowledge of Southsea/Portsmouth is advantageous i.e. awareness of the key attractions such as the Dockyard, Spinnaker Tower, DDAY museum.
Starting rate is £12.21 (minimum wage based on age) with a review after 3 months. Reception staff are included in the front of house tips also.
Please note as a popular hotel weekends are often our busiest and key time. You must be free to work weekends and evenings as part of a normal rota pattern, please do not apply if you can’t do this as it's key to the role. Our reception is open from 6.30am - 11pm weekdays and 7.30am - 11pm weekends. We offer a range of shift patterns across these hours but evenings are a key part of this.
We welcome CVs with a short cover note. Please also note any booked holidays you may have coming up.
Are you passionate about providing customers with the very best guest experience? Our guests are the focus of everything we do and a friendly, warm welcome from reception is the starting point for a good stay.
The role is very customer focused and involves some traditional reception work alongside some more general front of house tasks:-
Checking in Guests and welcoming them to the hotel;
Helping with their requests i.e. taking items to the room, assisting with room service orders, booking them taxis or restaurant meals;
Making drinks at the bar, making coffees, assisting with Breakfast Service i.e. food running;
Using our online system to enter relevant data and notes at check in fully and accurately;
Taking payments and logging these appropriately;
Taking basic reservation calls following our standard procedures or taking information and passing to our reservation team;
Working closely with your food & beverage colleagues to ensure a professional and streamlined approach across the hotel;
Communicating with the Housekeepers throughout the day;
Supporting our managers with the day to day hotel events and activities;
Liaising with the night staff.
The right person:
Will enjoy a relaxed working environment;
Can manage their own time and work independently displaying confidence with guests;
Enjoy spending time with customers and assisting them;
Able to communicate in a friendly and warm manner, our guests love someone to chat to;
Maintain a positive working relationship with colleagues - the role is integral to the smooth running of the day-to-day hotel;
A "team player" happy to help out in different areas when needed i.e. making coffees/serving drinks when busy, simple cleaning tasks such as keeping the reception area tidy.
Solid knowledge of Southsea/Portsmouth is advantageous i.e. awareness of the key attractions such as the Dockyard, Spinnaker Tower, DDAY museum.
Starting rate is £12.21 (minimum wage based on age) with a review after 3 months. Reception staff are included in the front of house tips also.
Please note as a popular hotel weekends are often our busiest and key time. You must be free to work weekends and evenings as part of a normal rota pattern, please do not apply if you can’t do this as it's key to the role. Our reception is open from 6.30am - 11pm weekdays and 7.30am - 11pm weekends. We offer a range of shift patterns across these hours but evenings are a key part of this.
We welcome CVs with a short cover note. Please also note any booked holidays you may have coming up.